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New Contributor
Posts: 2
Registered: ‎04-23-2010

Does anyone out there know how to contact a Supervisor, Manager, Department Director at QVC?

I have been trying to return a SERTA mattress for 2 months and keep getting the run around.  QVC not taking responsibility for getting this item picked up from my home, as they always promise when purchasing an item this large.  They're In-Home Delivery Services Department who is supposed to handle this does not return my calls. The only decent part of this is they're not continuing to bill me, but I want this mattress picked up!

Honored Contributor
Posts: 48,734
Registered: ‎03-10-2010

@Sunlinecamper1    Contact our Moderators at qvcsocialteam@qvc.com by email with your order #.  They are better than supervisors. 

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 4,133
Registered: ‎10-03-2014

Welcome @Sunlinecamper1.

 

Contact QVC's Social Team with your order number by emailing QVCSocialTeam@QVC.com.  

 

Maybe, someone there can help you.  

Regular Contributor
Posts: 161
Registered: ‎04-10-2010

The QVC Social team are AMAZING!!!!  So I also recommend that you contact them.  

New Contributor
Posts: 2
Registered: ‎04-23-2010

Thank you all for the advice, I'll give it a try!

Respected Contributor
Posts: 2,160
Registered: ‎03-10-2010

@Sunlinecamper1 wrote:

Thank you all for the advice, I'll give it a try!


 

 

I just emailed them with my own problem about a half hour ago and already received the answer.    Am very pleased.

Respected Contributor
Posts: 2,160
Registered: ‎03-10-2010

@Kachina624 wrote:

@Sunlinecamper1    Contact our Moderators at qvcsocialteam@qvc.com by email with your order #.  They are better than supervisors. 

 

 

Thanks for the information.  They are great!!!


 

QVC Customer Care
Posts: 1,501
Registered: ‎06-14-2015

@Sunlinecamper1 wrote:

Does anyone out there know how to contact a Supervisor, Manager, Department Director at QVC?

I have been trying to return a SERTA mattress for 2 months and keep getting the run around.  QVC not taking responsibility for getting this item picked up from my home, as they always promise when purchasing an item this large.  They're In-Home Delivery Services Department who is supposed to handle this does not return my calls. The only decent part of this is they're not continuing to bill me, but I want this mattress picked up!


@Sunlinecamper1  I am sorry you are having this experience, let me take a look at the order, I will follow up with you by email. 

Susan