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Trusted Contributor
Posts: 1,461
Registered: ‎10-18-2011
Accepted Solution

I’ve said it before, & I’ll say it again…

The exchange policy at Q is frustrating!.  It still takes a couple of weeks before I see a return credited & a replacement shipped out-

if they even have a replacement, which is doubtful.  

I just decided that a top I got from HSN would look better in another color.  I called them & in about 3 minutes, the exchange 

was effected, & will go right out.  No charge for two weeks, while

you are sending one of them back.

 

i suppose this policy could be a conscious decision to discourage

returns & exchanges??

 

Please,Q!!!

Esteemed Contributor
Posts: 5,079
Registered: ‎12-13-2010

Re: I’ve said it before, & I’ll say it again…

Q has the worst shipping and returns of an company I shop with. I just had 2 orders with Macy's and llbean. Both arrived in 3 days. Both were returned for another size.

Both returns processed in 3-4 days. 

Honored Contributor
Posts: 72,973
Registered: ‎03-10-2010

Re: I’ve said it before, & I’ll say it again…

@Magny.  Unfortunately nobody in authority at QVC  seems to read this board.  Your complaint is valid but 8f you want some to pay attention,  either write or call corporate headquarters here:

 

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New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 9,419
Registered: ‎06-06-2019

Re: I’ve said it before, & I’ll say it again…

Some places are worse.  I am still waiting for an item I ordered from Free People and returned (which they received 11 days ago) and still waiting for my exchange.  

Honored Contributor
Posts: 15,776
Registered: ‎02-27-2012

Re: I’ve said it before, & I’ll say it again…

@Magny 

 

Why didn't you call QVC CS or email the mods requesting your exchange?

 

I have done it several times.  Prompt and easy.

 

I have never just sent something back writing exchange on the form and waiting forever.

Respected Contributor
Posts: 2,941
Registered: ‎06-06-2012

Re: I’ve said it before, & I’ll say it again…

@Magny you don't have to wait for QVC to receive your return before you get a replacement. Call CS and tell them you are requesting an exchange and they will send you out the item now and give you a certain amount of time (I believe 20 days) to send the original item back or you will be charged. This is how I've always done my exchanges. I just recently did this with the PLW big deal color block sweater. I wanted a different color, CS sent it to me and in the meantime I returned the original at no extra cost.

Respected Contributor
Posts: 3,197
Registered: ‎03-09-2010

Re: I’ve said it before, & I’ll say it again…

I have exchanged easily and successfully several times. I write to qvceasyreturns.com with all the info and they put it through right away.  I have received the exchange in a week, then I send the one I am returning back.  No extra charge ever. Or, call customer service and it goes through too.  Never just send it back and ask for a return; takes too long. Try either way next time and you will see its fast and easy.