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Respected Contributor
spent2much
Posts: 2,144
Registered: ‎03-10-2010

I'm waiting for a response from QVC Customer Service

‎05-22-2020 07:44 PM

The only way I could get in touch with Customer Service a few days ago was through filling out a form, which then sends an email.  It was regarding a Roomba purchased in February 2020.  It is defective and seems to be ruining our wall to wall carpeting.  Can someone please contact me regarding this?  Thank you.

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: I'm waiting for a response from QVC Customer Service

‎05-22-2020 07:56 PM

@spent2much 

I am sorry that your Roomba is not working out for you. You may of course return this for a full refund as it is defective. Unfortunately, I cannot replace it as we are out of stock. Do you need a return label?

Beth QVC

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Respected Contributor
spent2much
Posts: 2,144
Registered: ‎03-10-2010

Re: I'm waiting for a response from QVC Customer Service

‎05-22-2020 07:58 PM

Beth, a return label would be great!  I'm really hoping QVC will absorb the shipping cost, since this Roomba is defective.

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spent2much
Posts: 2,144
Registered: ‎03-10-2010

Re: I'm waiting for a response from QVC Customer Service

‎05-22-2020 07:59 PM

Oh, one more thing... we have thrown away the box it came in.  Will you still accept it in another box, well padded?

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Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: I'm waiting for a response from QVC Customer Service

‎05-22-2020 07:59 PM

@spent2much 

Absolutely! I will email you the label and make a notation on your file that the item is defective and no return label fee. 

Beth QVC

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Respected Contributor
spent2much
Posts: 2,144
Registered: ‎03-10-2010

Re: I'm waiting for a response from QVC Customer Service

‎05-22-2020 08:06 PM

Thank you SO much, @Beth-QVC !

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