Customer Care

[lisco]

I was sold a real auful item by Shawn ( program host).  She lied on air and everytime I see her now I get angry inside. I bought from her a eyeglass holder chain. She said it was crystal ( lie) when it arrived it was cheap plastic. Could not believe she called it crystal. Out and out , lie. Priev Revaux brand. Deceitful advertising I will not soon forget. She should be ashamed at herself , along with QVC. 

[ahoymate]

FYI.......awful. Ashamed of herself?  She probably didn't know any better, i.e.,training, and you don't know any better by not being able to spell. Should we be "ashamed"? 

[Love my grandkids]

@lisco To be clear, Shawn only presents the items. They are sold by QVC. The hosts are given a script to follow, they don't make up the info.

You should voice your complaint to the Social Team by  emailing them as follows:

QVCSocialTeam@qvc.com

And for the sake of your blood pressure, stop watching her. You've really gone a bit overboard.

[ECBG]

---

@lisco wrote:

I was sold a real auful item by Shawn ( program host).  She lied on air and everytime I see her now I get angry inside. I bought from her a eyeglass holder chain. She said it was crystal ( lie) when it arrived it was cheap plastic. Could not believe she called it crystal. Out and out , lie. Priev Revaux brand. Deceitful advertising I will not soon forget. She should be ashamed at herself , along with QVC. 

---

@lisco Call 1-800-367-9444.  Tell them and they should give you free shipping back.  Tell them she misrepresented the material it is made out of.

[World Traveler]

Return the item and mention that it is not what it appeared to be on TV. A simple solution to your concern. Certainly not enough of a reason to hold a grudge. Life is too short. 

[Mz iMac]

@lisco  Prior to purchase, read the product description on its website prior to purchasing.

Shawn did her job.  She sold you a product.  It was up to you to do due diligence.

[bonnielu]

The hosts go off script more often than not.  I cannot imagine that the Q can control everything said.  I don't watch anymore unless I really want to find something of interest.  I prefer just going online and using the search engine.  That way I get peace and quiet and don't have to listen to endless chatter.  And  yes perhaps I am sounding mean but if I want personal information I will call my friends and family.  

[Kachina624]

@lisco    When you email the mods at the address @Love my grandkids  gave you, tell them you feel the product was misrepresented and ask if you can return it for a full refund.  That would make me angry too as I hate plastic faux crystal.

[MandyG06]

what is the item number? I'd like to see the presentation 

[Tadaki]

@lisco I think it's all about how much preparation the host does.  Some hosts you can depend on and others not so much.  I never watch Shawn so I don't know, but with original and return shipping charges, regret to hear that it's not what you expected.  For a long time now, I have only been willing to buy what I'm absolutely sure of keeping.  I just won't pay $10 to try something.