Customer Care

[OkDJ]

I discovered something very disturbing. I have emailed QVC 2 times without any response so far.  I was looking back on my past returned items and I saw a pair of Spenco shoes I returned back in dec .  These shoes were $111.00 and my refund was $5.97 !!!   Yes, they were returned on time.  I am sick because as I  looked further, this has happened to me at least 4 times since dec 2021  !! I am hoping these are random mistakes that will be remedied.  I am in process of going through every purchase I have returned.  I buy ALOT from QVC every week.  Im telling you all this to say check your accounts.  Dont be as trusting as I have been. I have a total of 23 items that are questionable.  Like I said I am sick over this.  I am 70 yrs old I shouldnt have to be going through this  neither should any of QVCs customers.  Im certain this will be deleted.  I am not letting this go and neither should you. signed,  Loyal QVC customer for 20 + years    

[Kachina624]

@OkDJ    Contact the Social Team at qvcsocialteam@qvc.com including your order number.  They'll figure it out.

They do not delete problems like this.  If you don't hear from them in one day, resend your message.  They're a little behind today.

[rms1954]

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@OkDJ wrote:

I discovered something very disturbing. I have emailed QVC 2 times without any response so far.  I was looking back on my past returned items and I saw a pair of Spenco shoes I returned back in dec .  These shoes were $111.00 and my refund was $5.97 !!!   Yes, they were returned on time.  I am sick because as I  looked further, this has happened to me at least 4 times since dec 2021  !! I am hoping these are random mistakes that will be remedied.  I am in process of going through every purchase I have returned.  I buy ALOT from QVC every week.  Im telling you all this to say check your accounts.  Dont be as trusting as I have been. I have a total of 23 items that are questionable.  Like I said I am sick over this.  I am 70 yrs old I shouldnt have to be going through this  neither should any of QVCs customers.  Im certain this will be deleted.  I am not letting this go and neither should you. signed,  Loyal QVC customer for 20 + years    

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You really should be checking your account each time you return something.  Why would you not be monitoring each return?  You state your age like that has a bearing on it --  a customer is a customer and age plays no part.

[kitcat51]

Did you use easy pay?

[OkDJ]

Thank you thats exactly who I contacted but they havent returned  a response to my email.

[OkDJ]

I contacted them at this same email. I gave them all of the information.  Ive heard not a word from them.

[Kachina624]

Send it again!

[Tori3569]

I'm sure you'll get a response, but just fyi if it pertains to your issue--I usually buy things with the default ez pay.  I have returned items in the past that even around $100, resulted in a very small refund.  The number of ez pays, the sales tax, shipping to me and return shipping all take a piece of the refund.  This happens especially if you return after 1 ez pay.  

[Venezia]

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@OkDJ wrote:

I contacted them at this same email. I gave them all of the information.  Ive heard not a word from them.

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@OkDJ - Recently I remember another poster saying she hadn't received a reply from the Social Team.  They told her that they had never received her emails, so clearly something was going wrong in cyberspace.

@Susan-QVC @Beth-QVC or any moderator.  Any idea on how to help this poster?

[shoechic]

Personally, I'd be on the phone. Forget waiting for an email. Also is there any chance that you bought them on 5 easy pays? Because that amount sounds about right if you did. They were doing a lot of 5 EP's in the lead up to Christmas.