Customer Care

[spikeysmom]

OK, It's been a week and we've all been patient. This is totally ridiculous. Just go back to whatever web design you had before last Friday when EVERYTHING still worked. It's NOT on our end. It's on your's. FIX IT PLEASE!!!

[KingstonsMom]

No, the problem is NOT on our end, DH is an Engineer and Certified Computer Tech and our systems are working just fine.

Leave it to QVC to mess everything up during the busiest shopping time of the year.....no wonder they're losing money.

[BalletBabe]

@KingstonsMom @spikeysmom   It is going to be their loss.  It is almost November and they have read the complaints.   Have they even let us know if they are working on it??? NO   I am shoppingother places.  I am tired of changing browsers to be able to see certain things.  Should not have to.  I can see anything I want on HSN and other places and don't have to change anything.   I am not going to watch QVC all day to try to catch a presentation of something.  ARGH

[PINKdogWOOD]

After I saw this post yesterday I also said it's them not us.  I went so far as to email the Q about these video problems.  I indicated my email was to go to the tech team here.

I rcvd an email back saying it's not on them either.  REALLY??? 

If it's not us and the various browsers we may choose to use and it's not them who puts these vidoes on site, then who is it? 

I guess it could be the ruskies or the dt, wiki, well maybe but I doubt it.

Someone take charge and fix the vids. Pls & thank you.

[fthunt]

I'll add my voice to your posting.  Same here, video starts - freezes - hear a blurp of a host voice - then jerky motion and then it freezes (stops) completely.  For two kitchen tools I purchased I want to review the video to clear up a couple of points I have.

[Aresnz]

I'm glad to see others have had problems with QVC video.  I thought it was just me.  Of course it's on their end but will they ever admit it?  Nope...   I like looking at the videos with the product to see if it's something I'd like.  Kind of difficult to do this when video doesn't work properly.  Do they even care?

[SahmIam]

HSN did the same thing by putting in place a new computer program that didn't work and has caused them so much money in cancelled sales, credits to accounts (store credits) in order to say "so sorry" and so much more.

Why, just WHY, did these companies not install/change/set this stuff up in, say, April or May ANY time of the year except RIGHT BEFORE THE BIGGEST SHOPPING TIME OF THE YEAR.

Idiots. Just... idiots. 

[x Hedge]

Using 2 smartphones, Im not experiencing any problem at all playing videos, seeing color choices, bringing up product info or reviews thru either QVC.com or the QVC phone app.

BUT when I log into QVC.com on my local library's computer their settings and anti-virus ware makes it difficult for me. It frequently warns or questions whether I want to view something I've clicked on. Holding my phone side by side with the PC screen, both on QVC.com, videos that play fine on my smartfone don't play smoothly on the PC.

[spikeysmom]

Hi everyone, just checking in. I actually e-mailed them on Monday and got a response on Tuesday that they "were aware of the problems and were working on them". Haven't heard anything since. You are all right about this being straightened out before the Holidays. Some can't even place an order. I could do that, but since I am at work and don't see presentations and can't get the video's to work, I won't be ordering.  Like you said "their loss"!!!!  @QVC  really needs to get their act together. Wishing you all a nice evening! Off to watch QVC, U.K.!!!  LOL!!!!   Spikey's mom

[PINKdogWOOD]

@spikeysmom  Yes I too emailed them this past week and the response was "it's not us".

Well, someone needs to work on this problem and get it fixed asap please.  The vids play no more than 9 seconds and they're done.  In 9 seconds, the host doesn't even get a chance to say what she's showing.

Please get the videos fixed.