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01-02-2023 11:06 AM
I dod not find the address. Thank you i will look again.
01-02-2023 11:09 AM
Qvc will not give me a lable. I need an address and will have to pay the return myself.
01-02-2023 11:12 AM
Did you email the social team (moderators) with your order number like @Beth-QVC said to do? She offered to help you.
QVCSocialTeam@qvc.com
01-02-2023 11:14 AM
I dont have an address to send my return. I have been told they have to schedule a return, and ups will bring the lable. Ohterwise I have to pay the shipping.
01-02-2023 11:20 AM
@Sophietoo wrote:I dont have an address to send my return. I have been told they have to schedule a return, and ups will bring the lable. Ohterwise I have to pay the shipping.
Don't you have to pay shipping even if you use the label? It is deducted. Not QVCs fault the shoes do not fit.
01-02-2023 11:25 AM
I would contact the social team by email, but if you're determined you have to return yourself, here is what is on the QVC website...
If you want to ship the item back using your own carrier option, here are the return addresses to use:
RETURNS FROM ALL STATES |
QVC, Inc. |
RETURNS FROM AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY | RETURNS FROM ALL OTHER STATES |
QVC, Inc.- Returns Department | QVC, Inc. - Returns Department |
01-02-2023 11:33 AM
@Sophietoo I've been a customer of QVC for more than 30 years and used to love them. I am a computer user, know how to get along with online shopping, have a printer, know about USPS, UPS and FedEx by my house evey day and no it is not your fault or other people's fault here.
You are getting a lot of "why didn't you" here from people when they should be directing it at QVC. If they life where it's easy, and don't mind the backordered, never get it, keep your money, make you find a lable and haggle with the shippers, beg for your refund from QVC fine, but like you I'm disgusted and done with QVC.
Nobody should have to jump through the hoops you have to here to buy something, think you've bought it and don't get it, it's lost somewhere in shipping and you beg for months for a refund, etc. Nope. I DO NOT get that from any other retailer I deal with.
If something is backordered elsewhere I can cancel or they notify me and ask do I want to cancel. They have readily accessible customer support, and if you have a shipping problem they fix it.
I'm just not taking abuse from QVC any more.
01-02-2023 11:37 AM
I just did that and received the info I have been asking for! Thank you
01-02-2023 11:42 AM
Thank you for understanding my frustration! I do lots of online ordering also and have never had this much trouble getting simple info. Amazon is easy. Walmart can be a challenge but nothing like this.
I did send an email after posting my original message and getting a reply from the QVC team with the proper email address. I finally received answers to the questions that i have been asking all along.
Thanks again for your supportive message!
01-02-2023 11:58 AM
Under "My Account", go to the order status page for the item you purchased. You can also begin a return from that page under "Order Options".
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