Customer Care

[stellabystarlight]

I have been trying to change my credit card for upcoming EZ pays and it will not go through.

[We rescue cats]

I think we have gone thru this and had to call customer service to have them complete it. Makes absolutely no sense to me, especially since our card had expired!

[Kachina624]

@stellabystarlight.  Call CS. 

[chrystaltree]

Just call customer service.  They'll do it for you.

[Tinkrbl44]

I don't know why you can change cards on HSN, but that feature isn't avaiiable on QVC unless you call them ... it shouldn't be that difficult to change.  

[Desertdi]

Don't feel bad...

This morning, I tried to  log into my bank....and got a msg that I didn't have an account there.    

Yeah, they fixed it....after an hour on the phone with a 3-way connection between the headquarters, the local branch, and their IT department.

[elated]

@stellabystarlight  I want to wish you the best of luck with trying to change your credit card or updating the date of expiration. I have been working with Finance since 1/8 regarding updating and still no resolution. I keep telling them what my bank has stated but it seems to go in one ear and out the next. I have even let them talk with my bank and still no resolution. I have talked with 14 people. I am working with one now who makes you want to pull out your hair. I am at my wits end with this company. I just see no end in sight.

By the way, calling customers service will only lead to unanswered questions. I would try talking with a supervisor. Good luck.

[Kachina624]

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@Desertdi wrote:

Don't feel bad...

This morning, I tried to  log into my bank....and got a msg that I didn't have an account there.    

Yeah, they fixed it....after an hour on the phone with a 3-way connection between the headquarters, the local branch, and their IT department.

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@Desertdi.  Yikes!  You must have had visions of homelessness.

[Desertdi]

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@Kachina624 wrote:

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@Desertdi wrote:

Don't feel bad...

This morning, I tried to  log into my bank....and got a msg that I didn't have an account there.    

Yeah, they fixed it....after an hour on the phone with a 3-way connection between the headquarters, the local branch, and their IT department.

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@Desertdi.  Yikes!  You must have had visions of homelessness.

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@Kachina624 

Yeah!    Suddenly FLAT BROKE would scare the $%&# out of anybody!   

This "error" also wiped out all my retirement investments...AND my credit card.     di

[geezerette]

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@Desertdi wrote:

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@Kachina624 wrote:

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@Desertdi wrote:

Don't feel bad...

This morning, I tried to  log into my bank....and got a msg that I didn't have an account there.    

Yeah, they fixed it....after an hour on the phone with a 3-way connection between the headquarters, the local branch, and their IT department.

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@Desertdi.  Yikes!  You must have had visions of homelessness.

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@Kachina624 

Yeah!    Suddenly FLAT BROKE would scare the $%&# out of anybody!   

This "error" also wiped out all my retirement investments...AND my credit card.     di

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Another reason I like to have backup paper statements.  

Glad it finally got worked out.  Whew!😮‍💨