Customer Care

[GoneButNotForgotten]

Hi guys.

My husband's credit card got stolen so the issuer cancelled it and he just received and activated its replacment.

Where do I enter that information (so that I won't have to enter it every time I make a purchase)?

TIA

[catter70]

I've never had that issue, but I do call CS when I get a new card with a new expiration date, that is if you can get thru to them.

[skatting44]

 You can contact customer service or  go to your Account page 

[KingstonsMom · Accepted solution]

@GoneButNotForgotten 

Go to 'My Account', then go to manage payment options, it will show your CC with a button to click on to 'Edit', edit the expiration date to the new expiration date.

[fthunt]

Easy to do on-line

Go to main page

Sign in

Upper right of screen......click My Settings

(haven't done it recently so going blind here)

Options - your mailing addresses - credit card option..etc.

Click CC and your current-yet cancelled card will appear

There will be an EDIT option

Click that..............info will come up ........Delete or Edit your new cc number there

Check confirm or whatever it states

Old cc should be gone - and you've entered new ccc info

You don't have to involve CS

[Sage04]

@KingstonsMom  wouldn't @GoneButNotForgotten  have to enter the entire Credit Card information since this replacement card has a new number and expiration date?

[KingstonsMom]

@Sage04 

Yes, if she were issued a new card with a new account # and expiration date, she would need to enter it as a 'new' payment method and delete the cancelled card.

Thank you for the good 'catch', so it could be clarified to the OP!

[LuvmyLab]

When I received my new credit card I just went into "My Account" and changed it there. Or you can also just call customer service and they will do it for you.

[Kachina624]

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@Sage04 wrote:

@KingstonsMom  wouldn't @GoneButNotForgotten  have to enter the entire Credit Card information since this replacement card has a new number and expiration date?

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@Sage04.  I'd just enter it as a new credit card.  If you try editing the old one you're asking for a bucket of grief.

[Scooby Doo]

After having been hacked this summer, I no longer save any credit card info on any account.  Learned my lesson the expensive way.