Customer Care

[DesertD]

I finally had enough of all the shipping delay excuses earlier this week.  I cancelled one order and will not be purchasing anything in the future.  I have 2 orders in limbo at the Ontario location so those I plan to refuse to accept delivery IF they ever show up at my home.  BIG IF there.  This company has been in business long enough to be able to handle this shipping issue so the fact that these problems have been continuing for so long is proof they need to radically change whatever the heck they are doing!  There IS NO excuse when this continues for this length of time.  It's just incompetence.

[countrygahl]

I ordered a Temptations teapot on May 28th, some locknlock on June 1st and Valerie Parr candle pedestals on June 1st. Still waiting on all three. All three orders said they were in stock.

[SarrahQVC]

Good morning! I am so sorry for the delay in your orders shipping. We'd be happy to take a look into your orders and see what's going on.

I am sorry to say that the Temp-tations teapot is part of our current Ontario delays. Recently, we made an important upgrade to the technology in our Ontario Fulfillment Center. While this change will ultimately improve our service, it has temporarily resulted in delayed deliveries. 

We are working around the clock to resolve the issue and deliver your product as soon as possible. We have also made temporary changes to avoid impacts to future orders and appreciate your patience and understanding at this time.

As for the Valerie and Lock n Lock orders, since they have not shipped after the estimated delivery date, we have sent a request to investigate the order. This will process within 4 working days. Please let us know if you don't see any movement on these orders by Thursday, and we will be happy to check on the status of this request. 

Please let us know if you need any additional assistance, and we wish you a lovely day.

[qvcaddition]

I am having same problem.  Also an order with HSN, but in calling last night, CS said same werehouse as QVC and yet they were able to get my order out.  The HSN CS talked to her supervisor and it's been taken care of this morning. The QVC CS said HSN was a different warehouse.  Apparently not true in my case. HSN CS talked to her supervisor and it's going out.

The QVC CS said nothing they could do.  I found HSN a lot more helpful than QVC CS.

WHY DO THEY HAVE US ORDERING IF THEY CANT DELIVER????

SHUT IT DOWN UNTIL WAREHOUSE UP AND WORKING

[KittySoftPaws]

I had this issue with a new item that I ordered end of May. After ordering, it then said "advanced order" ok no biggie, since I am in no hurry. Well 2 weeks went by and still no change on status. So, out of curiousity, I checked on the item listing and it showed "in stock" and on sale for $8.00 less! So I cancelled the orig. orders, reordered same items again, and now it's in "preparing order" status. Can't understand why this would happen. If I had waited to do this, I would have missed out on all the colors I ordered because they are now sold out. So, it's worth trying this if you are waiting a long time on an order like I was. 

[loriqvc]

Perhaps the Ontario facility is getting back on track? I ordered a few items last week, and two of them ended up being shipped in the same box from the Ontario warehouse. The label was created last Thursday night, the package shipped on Friday night, and I received it today. Based on the tracking, I'm guessing it might have arrived one day earlier if there hadn't been a weekend involved.

Just thought I'd share a recent experience and maybe some hope for those who are still waiting for their orders... 

[booksgardens]

Hello SarrahQVC,

" We have also made temporary changes to avoid impacts to future orders".  I received this message in the one and only QVC CS email I received, despite many orders being delayed.

This statement is not true, and buyers should be made aware of that.  I was naive enough to believe this, and as a loyal Q customer, I wanted to believe it.  However, here I am again, weeks and weeks later, waiting for Q to ship multiple orders.

This is so above and beyond ridiculous.  If you don't value your customers and their experience, they in turn won't value you--or be your customers.