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04-09-2019 12:09 AM
I returned a pair of Martha Stewart shoes and it shows that they were delivered on 4/3. It is now the very end day of 4/8 and I have not been credited yet. What is the usual time between when QVC receives your return and credits you for it? It will be six days as of tomorrow (or today as it is midnight EST as I post this).
04-09-2019 12:13 AM
@Linds7 - Hopefully one of the moderators will see your post and assist you. I have found that refunds are typically credited in about seven days from the item being listed as "Delivered" on the Order Status page, but I was recently informed that the system allots up to 12 days for initial refund processing after QVC receives a return, which is pretty ridiculous. I've had to reach out to the moderators for help on my last four returns. It is rare for the types of items I order (mostly kitchen and home pieces) to involve returns unless they are defective, so it has been quite frustrating to wait so long for refunds. Good luck with your situation!
04-09-2019 12:25 AM
in general, from time sent to time of receiving the refund it can be as long as three weeks. it can be as short as close to two weeks, sometimes a few days less.
04-09-2019 12:36 AM
I am sorry for any delays. Can you tell me which item has been returned and received?
Beth QVC
04-09-2019 12:42 AM - edited 04-09-2019 12:46 AM
I am sorry - you did say the Martha Stewart shoes. It is almost my bedtime!!!! May I ask why you returned them? I have refunded you $17.31 the first of the easy pays paid. Current processing time for refunds is 3 to 5 business days.
Beth QVC
04-09-2019 10:48 AM
I received an email confirming a refund. THANK YOU very much!
04-09-2019 11:01 AM
I always receive my credit as soon as I drop off my pkg at the P.O./UPS! Oh wait, that's Amazon.
04-09-2019 05:21 PM
Found takes about 10 days after they receive return then another 5 days to your credit card (almost to the date on easy pay) working your money for them!
04-11-2019 11:35 AM
@Linds7 wrote:I returned a pair of Martha Stewart shoes and it shows that they were delivered on 4/3. It is now the very end day of 4/8 and I have not been credited yet. What is the usual time between when QVC receives your return and credits you for it? It will be six days as of tomorrow (or today as it is midnight EST as I post this).
About 5 or 6 business days, in my experience.
04-15-2019 02:25 PM
Whenever they get ready! Every time I have an issue im told a different answer. My package tracking shows it was delivered4-6-19. It’s now 4-15-19! Still not processed!
contacted CS with tracking info still nothing! I feel your pain...
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