How do you get the tracking number for something returned?

PatriciaG · ‎03-21-2017

I dropped a return at the post office on Tuesday. I thought that the return tracking number would be on my portion of the label. Stupid me! That would have been to easy. Now I can't track the return and it was an expensive item. Do you think QVC would know what the return tracking number on my label was?

Mz iMac · ‎07-26-2014

Call the PO.

"Never argue with a fool. Onlookers may not be able to tell the difference."

Barbara-QVC · ‎10-12-2015

@PatriciaG wrote:

I dropped a return at the post office on Tuesday. I thought that the return tracking number would be on my portion of the label. Stupid me! That would have been to easy. Now I can't track the return and it was an expensive item. Do you think QVC would know what the return tracking number on my label was?

Hi @PatriciaG

You should be able to track your return by logging into your account on qvc.com. Click on order status that then there should be a link for "Track Your Return".

If you are unable to do this, we would be more than happy to assist you. Simply send your order information to QVCSocialTeam@qvc.com if need be!

Barb

Customer Care

PatriciaG · ‎03-21-2017

@Barbara-QVC wrote:
@PatriciaG wrote:
I dropped a return at the post office on Tuesday. I thought that the return tracking number would be on my portion of the label. Stupid me! That would have been to easy. Now I can't track the return and it was an expensive item. Do you think QVC would know what the return tracking number on my label was?

Hi @PatriciaG

You should be able to track your return by logging into your account on qvc.com. Click on order status that then there should be a link for "Track Your Return".

If you are unable to do this, we would be more than happy to assist you. Simply send your order information to QVCSocialTeam@qvc.com if need be!

Barb
Customer Care

This is what it says:

Tracking Number Label Source Date Printed Status

7252090503024400013888960965	10/30/2017	Status Unavailable
725009050302440002800105526796	10/15/2017	Status Unavailable
7252090503024400013889025748	11/01/2017	Status Unavailable

I first printed but ended up using the label that was on my package.

Gram W · ‎01-22-2013

I always get a receipt from my postal worker and it has a tracking number on that. I find it is usually cheaper to pay the postage myself.

jbinrwc · ‎03-11-2010

I think you need to get a receipt from the post office in order to get a return tracking number. I have done that a number of times and it works. It is worth standing in line in order to get the receipt so you can track your return. I also get an email from QVC when they are advised of the return and again when it has been processed. Customer Service will help you if necessary. Just give them a call. I pay for return postage on some items that are very light and not costly. For the most part, I use the Q return label just to ensure that my return is processed. Good luck!

“Do not think only of your own joy, but vow to save all beings from suffering.”
Dalai Lama

dulwich · ‎01-18-2012

@Barbara-QVC I sent back returns using Q labels on 19th Oct. when I try to track them logging into my a/c - all I get is status unknown.

This has happened over the last 3 months and I then have to resort to sending e mails back and forth. I do get p.o. receipts but I do not understand why returns are taking 3 weeks and more to get credit and then only when I send multiple e mails to find out what is happening do I actually get credit on my a/c.

I wonder how long it would take Q to process my returns if I did not e mail after 16 - 20 days waiting? and of course no info available on a/c.

To date I still have no info on my Oct 19th returns. Not a good way to treat customers.

Barbara-QVC · ‎10-12-2015

@dulwich wrote:

@Barbara-QVC I sent back returns using Q labels on 19th Oct. when I try to track them logging into my a/c - all I get is status unknown.

This has happened over the last 3 months and I then have to resort to sending e mails back and forth. I do get p.o. receipts but I do not understand why returns are taking 3 weeks and more to get credit and then only when I send multiple e mails to find out what is happening do I actually get credit on my a/c.

I wonder how long it would take Q to process my returns if I did not e mail after 16 - 20 days waiting? and of course no info available on a/c.

To date I still have no info on my Oct 19th returns. Not a good way to treat customers.

Hi @dulwich

I am sorry that you are experiencing longer than usual timeframes for your returns to be processed. I would be happy to look into any returns for you.

I understand that you are frustrated with having to email, but if you could send the order information as well as the return processing request (refund or exchange) to QVCSocialTeam@qvc.com I will be sure to look into them for you.

Thank you for your patience!

Barb

Customer Care

PatriciaG · ‎03-21-2017

I can finally see tracking but it looks like it took 7 days to go 22 miles. So now that it really has to go some distance I wonder how long that will take?

PatriciaG · ‎03-21-2017

At my post office there is a bin where items are dropped. I tried standing in line to get a receipt but was told by an employee that if I want a receipt than I must fill out a form and pay $1.35. I guess the $1.35 would have brought peace of mind. Luckily the return item is now tracking on QVC.