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Contributor
Posts: 25
Registered: ‎09-17-2010

How do you contact customer service?

Can anyone contact customer service right now?  I can't get through on calls, email, livechat and I am wondering how to contact them.  

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Honored Contributor
Posts: 11,998
Registered: ‎07-26-2014

Re: How do you contact customer service?

@auntiebean   Send an email to the MODs......

 

 

QVCSocialTeam@qvc.com

"Never argue with a fool. Onlookers may not be able to tell the difference."
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QVC Customer Care
Posts: 1,289
Registered: ‎06-14-2015

Re: How do you contact customer service?


@auntiebean wrote:

Can anyone contact customer service right now?  I can't get through on calls, email, livechat and I am wondering how to contact them.  


@auntiebean  So sorry you are having trouble getting through, it's a challenge we are facing currently.   Feel free to reach out to us at QVCSocialTeam@qvc.com, we should be able to assist with most any issue. 

Susan

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Contributor
Posts: 25
Registered: ‎09-17-2010

Re: How do you contact customer service?

Thank you for the information!

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Valued Contributor
Posts: 518
Registered: ‎09-02-2018

Re: How do you contact customer service?

[ Edited ]

I was wondering that too.  I know they are running on low employee capacity rate for customer service but I have a message on one of my orders that says to contact CS.  I've tried the live chat which doesn't seem to be up and running.  I was on hold on my lunch hour today for 20 minutes on the phone and hung up and then tried again. I guess I will try emailing since I did have a previous issue with a prior order and had luck in that someone did get back to me.  

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Regular Contributor
Posts: 206
Registered: ‎03-27-2010

Re: How do you contact customer service?

@Lattelvr Send the mods an email @ QVCSocialTeam@qvc.com

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Super Contributor
Posts: 259
Registered: ‎04-08-2019

Re: How do you contact customer service?

I don't think customer service is there. This board is your only hope of getting some help.

Dogs are God's most perfect creatures. Angels here on earth to teach us to be better humans.
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Valued Contributor
Posts: 518
Registered: ‎09-02-2018

Re: How do you contact customer service?

Thanks!  I'll use this email address you gave.  

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Valued Contributor
Posts: 518
Registered: ‎09-02-2018

Re: How do you contact customer service?


@colleena wrote:

@Lattelvr Send the mods an email @ QVCSocialTeam@qvc.com


Wow, they got back to me really fast.  Thanks again Colleena. 

 

And thanks to the QVC Rep who answered my email so quicklly.  I reordered the top and looks like it went through fine.  Smiley Happy

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Honored Contributor
Posts: 26,843
Registered: ‎08-19-2010

Re: How do you contact customer service?

[ Edited ]

Wish they would post this somewhere on the site.

If I had a nickel everytime I told somebody how to offline email the mods I could afford a Miami mansion.

 

 

https://community.qvc.com/t5/Customer-Care/Need-to-speak-to-CS-can-t-get-through/m-p/6239555#M50568