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Respected Contributor
Posts: 2,384
Registered: ‎03-19-2010
Accepted Solution

How Long is the Average Return taking these days?

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I'm defintely rethinking any QVC purchase these days.  I have one return that still hasn't been processed and it's going on a month now. I used the QVC return label and can't even get tracking information.

 

This really is unaceptable for any company.

 

I'm a 30 year customer, but I am starting to shop elsewhere more and more.  It's disappointing.  

 

Is there an average time to process a return these days?

Respected Contributor
Posts: 3,067
Registered: ‎06-03-2010

Re: How Long is the Average Return taking these days?

@Retired08   I track my item and once it gets delivered to the QVC warehouse, I wait 7 days.  Once it hits 7 days, I call customer service and every time they have processed the return/credit, even though the item is sitting in their warehouse but not yet processed.    Usually a few days after that, I'll get the confirmation email that they are processing my return, but the amount is $0 on the email because they have already processed the credit to my credit card.

 

All returns taken to the post office are done using the QVC return label, I get a receipt with the tracking number and track it though smart label newgistics to know the date it was delivered.  



......You look like I need a drink.....
Esteemed Contributor
Posts: 7,487
Registered: ‎03-09-2010

Re: How Long is the Average Return taking these days?

I rarely use Q's return label. It is the lowest priority mail, slower than pony express most of the time. 

 

I pay and print priority postage online at usps.com. I keep a few flat rate envelopes at home (free from post office or order online). The little extra I pay is worth it because I get real tracking and it gets to Q much faster. It usually gets processed sooner too.

Respected Contributor
Posts: 2,413
Registered: ‎11-20-2010

Re: How Long is the Average Return taking these days?

I have found the QVC return time varies.  Sometimes it is quick, sometimes takes awhile.  Doesn't matter to me because it always eventually is processed and appears on my credit card.  I use easy pay so the amount to be refunded is small and makes no difference to me when it is applied to my credit card.

 

I have never had a problem receiving the credit which is the important thing to me.  I always use the QVC return label because the convenience is important to me.

 

If I were to return a high value item to any company, I would use either UPS or FedEx and to get an actual tracking receipt.

Frequent Contributor
Posts: 116
Registered: ‎01-01-2014

Re: How Long is the Average Return taking these days?

I returned a pair of Denim & Co a month ago and still have no refund.

Super Contributor
Posts: 428
Registered: ‎04-22-2010

Re: How Long is the Average Return taking these days?

I just did a return yesterday, wrong color and wrong size.   I contacted the Qteam and they already gave me credit and closed down my easy pay.   I do not know when the return package will get to Florence, NC but I am happy that I have been credited already.

 

Thank heavens for the Qteam, they are the best.

New Contributor
Posts: 4
Registered: ‎03-12-2010

Re: How Long is the Average Return taking these days?

[ Edited ]

I have

 done the same.  And qvc response and service has been great!

 

 

New Contributor
Posts: 4
Registered: ‎03-12-2010

Re: How Long is the Average Return taking these days?

Yes it's pretty easy actually. All you hsve to do is get in touch with them directly 

 

Respected Contributor
Posts: 3,829
Registered: ‎08-22-2013

Re: How Long is the Average Return taking these days?

My return times have varied also.  Some are done quickly and others have taken over a month.  How have you all done on doing an exchange using the return label?  I've rarely done that but did it with a pair of Clark's shoes from QVC recently.  I asked for another size but still haven't heard anything back. 

Super Contributor
Posts: 428
Registered: ‎04-22-2010

Re: How Long is the Average Return taking these days?

I must admit, I hardly do exchange.  Can not remember when it was.    If something does not work I will actually gift to someone else.  I hate returns because now a days it takes forever.