Hide Cancelled Orders Issue

Pecky · ‎03-10-2010

It has been going on for months on all of my devices. I have the "hide cancelled orders" checked and everytime I go to my orders the cancelled ones are showing and I have to uncheck it and recheck it only to have it happen again. Why doesn't it stay hidden when it is checked?

Anonymous · ‎10-23-2020

Hi @Pecky I am so sorry you are having an issue. We are not having any known issues with the canceled orders showing. Try clearing your cookies and changing browsers. QVC is compatible with Chrome and Firefox.

KingstonsMom · ‎03-09-2010

QVC is also compatible with Microsoft Edge, which I use and have no problems whatsoever.

You never know how strong you are until being strong is the only choice you have.

eddyandme · ‎09-24-2011

I have microsoft edge and I have the same problem! I also can't open paypal when checking out.

This new system is most frustrating: it drives me NUTS!

Silver Fox1 · ‎08-14-2015

@Pecky , I have the same issue.and I have cleared my cookies and I use Micoedge so it isn't that, not for me anyway. I only have a couple of cancelled items so it's no biggie but it would be nice to clean it up and get rid of them.

Beauty Maven · ‎03-03-2015

I'm raising my hand -- I have the same issue. It drives me crazy!!

fthunt · ‎12-24-2010

I've had a few cancelled orders over the years - but why bother? Only you and QVC can see them.

Lovestheshores · ‎07-09-2012

I'm having the exact same issue.

I use the Chrome browser and have cleared my cookies.

bluetail fly · ‎12-26-2011

Same issue here on Chrome. It's been that way for months.

loriqvc · ‎11-06-2011

@Pecky - I am also experiencing this issue. My cancelled orders used to stay hidden, but a couple months ago, they reappeared in my list, even with the "hide" box still checked. No amount of cookie/cache clearing, checking and unchecking the box, or changing settings has fixed the problem for more than a few minutes.

This seems to have started happening around the same time that an upgrade was made to restore the functionality of the "Track Your Return" link, and if the tradeoff for having that information easily accessible here is that I have to scroll through orders that never happened, I'll totally take it!