Customer Care

[pnutsmom]

I ordered 2 D & C shirts on the same order, shipped to same address.  (Buy one, get $4 off second)  Rec'd today in two separate shipping bags.  They do not fit and I need to return them.  Will I have to return them separately and be charged $6.95 for both, or can I return in one bag?  Don't understand since this was one order.  Thanks.

[Melvin-QVC]

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@pnutsmom wrote:

I ordered 2 D & C shirts on the same order, shipped to same address.  (Buy one, get $4 off second)  Rec'd today in two separate shipping bags.  They do not fit and I need to return them.  Will I have to return them separately and be charged $6.95 for both, or can I return in one bag?  Don't understand since this was one order.  Thanks.

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@pnutsmom  You can put them in the same package. Please include the invoice from both orders inside the package and use one prepaid label on the outside of the package.  I hope this helps.  Let us know if we can assist you further.

Melvin, Customer Care

[pnutsmom]

Thanks for the quick response Melvin

[on the bay]

@pnutsmom-

I've also returned things in one package in the past but also put on the outside label-"2 items!" in addition to both invoices in the plastic part of the package.

That alerts them that there are 2 to be refunded.

[Pearlee]

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@on the bay wrote:

@pnutsmom-

I've also returned things in one package in the past but also put on the outside label-"2 items!" in addition to both invoices in the plastic part of the package.

That alerts them that there are 2 to be refunded.

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@pnutsmom  I even use packing tape to tape the two items together (each still in its own plastic bag) so they'll be sure to see both items are being returned!