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09-07-2017 07:30 PM
I ordered 2 D & C shirts on the same order, shipped to same address. (Buy one, get $4 off second) Rec'd today in two separate shipping bags. They do not fit and I need to return them. Will I have to return them separately and be charged $6.95 for both, or can I return in one bag? Don't understand since this was one order. Thanks.
09-07-2017 08:22 PM
@pnutsmom wrote:
I ordered 2 D & C shirts on the same order, shipped to same address. (Buy one, get $4 off second) Rec'd today in two separate shipping bags. They do not fit and I need to return them. Will I have to return them separately and be charged $6.95 for both, or can I return in one bag? Don't understand since this was one order. Thanks.
@pnutsmom You can put them in the same package. Please include the invoice from both orders inside the package and use one prepaid label on the outside of the package. I hope this helps. Let us know if we can assist you further.
Melvin, Customer Care
09-07-2017 08:40 PM
Thanks for the quick response Melvin
09-07-2017 09:00 PM
I've also returned things in one package in the past but also put on the outside label-"2 items!" in addition to both invoices in the plastic part of the package.
That alerts them that there are 2 to be refunded.
09-08-2017 12:03 PM - edited 09-08-2017 12:03 PM
@on the bay wrote:I've also returned things in one package in the past but also put on the outside label-"2 items!" in addition to both invoices in the plastic part of the package.
That alerts them that there are 2 to be refunded.
@pnutsmom I even use packing tape to tape the two items together (each still in its own plastic bag) so they'll be sure to see both items are being returned!
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