Customer Care

[Love4cats]

I pay my Q bill online every month, but cannot get through to make payment. I can open my account but when I select "make payment" nothing happens. Could I get some help.

[loriqvc]

@Love4cats - I am guessing you are referring to paying your Q Card bill, correct? If that is the case, I recommend that you always go directly to the Synchrony website to make payments instead of using the link given here at qvc.com; there seem to be some technical issues that arise from time to time with that connection and prevent access to full account/payment activities.

Here's the direct link if you need it: https://qvc.syf.com/

[Alice-QVC]

Hi @Love4cats @loriqvc is correct you would have to contact Synchroney Bank. If you would rather call the phone number is 1-877-490-1787.

[Love4cats]

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@loriqvc wrote:

@Love4cats - I am guessing you are referring to paying your Q Card bill, correct? If that is the case, I recommend that you always go directly to the Synchrony website to make payments instead of using the link given here at qvc.com; there seem to be some technical issues that arise from time to time with that connection and prevent access to full account/payment activities.

Here's the direct link if you need it: https://qvc.syf.com/

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Thank you so much for your help. The link worked and I was able to make a payment. You made my day!!! Happy 4th.

[Love4cats]

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@Alice-QVC wrote:

Hi @Love4cats @loriqvc is correct you would have to contact Synchroney Bank. If you would rather call the phone number is 1-877-490-1787.

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Thank you Alice. I have always been able to pay my bill using my Q account, but for some reason I could not do it this month. I used the link Lori gave me and it worked. I will keep Synchroney Bank's number in case I have problem again. Thank you so much for your help. Happy 4th.