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05-27-2020 11:11 AM - last edited on 05-27-2020 12:56 PM by Alice-QVC
I placed order on May 4. I have received a couple emails telling me shipping is delayed. I have tried to communicate via email and get a canned response. I realize things are slower right now, but 3+ weeks is unacceptable.
I want to cancel the order, but am unable to.
05-27-2020 11:18 AM
I am having the same problem I have orders 3 weeks old that are still in process. I also understand a delay but I think 1 of my 9 orders should have shipped by now. I have talked to a couple of QVC customer service people and I really feel sorry for them as I don't think they really have any answers and just have to listen to the complaints. I am only looking for transparency and the option to cancel orders if they can't deliver the products.
05-27-2020 11:33 AM
I am also having the same problem. Shipping has been delayed twice. I understand that there are delays in shipping, but mine has not even shipped, it is still "in progress". I should be able to cancel this order, but no help from QVC. When I go to my order, it says, order cannot be changed. REALLY?
05-27-2020 12:40 PM
An order I placed on May 15 is still in process. While another order placed on May 23 shipped the next day. Both are Denim and Co. items.
It makes no sense.
05-27-2020 12:55 PM
Hi @GusMo I am unable to cancel the order, however I did put in a request for it to be canceled. Keep an eye on it.
05-27-2020 01:02 PM
Hi @HipsterGranny I am so sorry for the delay. I checked your account and you were sent several emails concerning multi order delays. If you did not receive the emails please check your junk mail.
05-27-2020 01:04 PM
Hi @danmo I am so sorry for the delay. If you would like me to request your order be canceled please post the item number of the product and I will send the request.
05-27-2020 01:30 PM
I checked my junk mail and no QVC. I have all of the confirmations of the orders I have placed and I talked to someone who said things would be delivered June 1st which I doubt since nothing has been shipped and the status is still in process.
05-27-2020 03:17 PM
@Puppy Lips wrote:An order I placed on May 15 is still in process. While another order placed on May 23 shipped the next day. Both are Denim and Co. items.
It makes no sense.
@Puppy Lips It makes perfect sense. Some items have been in the warehouse for a long time. Other items which were scheduled to be on hand have not yet arrived due to transportation problems and there isn't a darn thing QVC (or any retailer) can do about it but wait just like you're doing.
05-27-2020 10:43 PM
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