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Occasional Contributor
Posts: 5
Registered: ‎05-31-2018

Re: Help in understanding return shipping fees

Your first flex payment of $10 includes $1.00.   ($3 shipping fee spread into 3 flex pays)

So, if you return the item after paying one flex payment, you should not have to pay the entire $3.00 shipping fee, just the balance owed, which would be $2.00.

Because you already paid $1.00 with the first flex pay.

If you pay the entire $3.00 when you return the item, then your shipping fees paid is essentially $4.00. ($3+$1 from the first flex pay!)

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Esteemed Contributor
Posts: 5,980
Registered: ‎03-27-2012

Re: Help in understanding return shipping fees

[ Edited ]

@lizmath wrote:

Your first flex payment of $10 includes $1.00.   ($3 shipping fee spread into 3 flex pays)

So, if you return the item after paying one flex payment, you should not have to pay the entire $3.00 shipping fee, just the balance owed, which would be $2.00.

Because you already paid $1.00 with the first flex pay.

If you pay the entire $3.00 when you return the item, then your shipping fees paid is essentially $4.00. ($3+$1 from the first flex pay!)


Your understanding of the policy is flawed. In your own example, if that was how it works (it isn't) since you're saying $1.00 of your 10 was 1/3 of the shipping (nonrefundable) then you would expect a refund of $9.00 minus the $2 you say you still owe in shipping and the refund would still be $7.00, but that's not how they do it. 

 

They do not add anything extra to shipping when you make a return. They take the total amount you have already paid and from that total amount they make the deductions.

 

If, as in your example, your total first easy pay was $10.00 the entire $10 is returned MINUS $3.00 for shipping and MINUS the cost of the return label. If this was a real example your refund would be ~

 

$10.00 (first easy pay) - $6.95 (return shipping) - $3.00 (original shipping)

 

Yes, the correct refund for this first $10 easy pay would be a whopping 5 cents!

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Esteemed Contributor
Posts: 5,980
Registered: ‎03-27-2012

Re: Help in understanding return shipping fees

@lizmath wrote:

At QVC, Your shipping fees are equally divided into your flex pays.  So, every time you make a flex payment, you are paying part of the (non refundable) shipping fees.

In other words, you are PAYING DOWN your shipping fees.

 


 

But when you return an item you are refunded the total amount of what you paid. Item + shipping + tax.

 

You take the total amount you paid, deduct the return label (if you use it), and the total amount of shipping. That will give you the amount you are owed.

 

They don't deduct the partial payment of shipping from your refund and then charge the total shipping again. You are refunded everything you already paid, including that partial shipping fee, and it's from that amount the deductions are taken.