Customer Care

[DooneyGal2]

Hi,
I was just on QVC dot com, and looked for the original tracking number for an order that is being returned via UPS PICK UP (Already scheduled by CS) so I can track my return and make sure it got picked up okay by UPS (leaving it on porch which CS okay'd) -
BUT, it originally came via FedEx ~ do you know if I'll be able to use that tracking number again to track my return, or will it be totally different one now that UPS is picking it up for return?
Thanks again for any help, never did UPS pick up before.

[Wayne-QVC]

@DooneyGal2  UPS will be using a different tracking number. 

[reviewer from sc]

I would write down ALL tracking numbers on the label (or make a pic of the label). I tried tracking a return with the numbers QVC had on my order page online. I was never able to track the package again with those numbers. Fortunately, the return made it back, but I had no idea where the package was in transit. Very frustrating. 

[DooneyGal2]

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@Wayne-QVC wrote:

@DooneyGal2  UPS will be using a different tracking number. 

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Hi Wayne, 

I just received an e-mail from Beth, Social Media Specialist, saying that UPS will leave an Info Notice once they have picked up my return - as long as that's the case, I'm good to go - there's a good chance I will not be home when they pick up the item, so that (info notice) will be a tremendous help. Thanks again. 

[DooneyGal2]

1. ---

   @reviewer from sc wrote:
   

   I would write down ALL tracking numbers on the label (or make a pic of the label). I tried tracking a return with the numbers QVC had on my order page online. I was never able to track the package again with those numbers. Fortunately, the return made it back, but I had no idea where the package was in transit. Very frustrating. 

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   Sadly I won't have any tracking info as this originally came via FEDEX and UPS will be providing a new shipping label, there wasn't any return slip with my original order unfortunately ugh. I just heard from Social Care Team and they said UPS should leave an Info slip showing they picked it up, which is great. 

[DooneyGal2]

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@Wayne-QVC wrote:

@DooneyGal2  UPS will be using a different tracking number. 

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@Wayne-QVC can you confirm UPS is scheduled to do a pick up for my return and the possible timeline? I was told originally within 3 business days. Also I was told that if I'm not home, I can leave it on our porch, which I did today but they didn't come so far today (just got home). 

Thanks for any help! This item weighs a ton lol or I'd take it to UPS myself - BTW is that even an option since I don't have a return label? 

[Wayne-QVC]

@DooneyGal2 

Please e-mail me your account information to QVCSocialTeam@qvc.com and I will be happy to help. I need to explain a few things to you concerning the order.

[DooneyGal2]

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@Wayne-QVC wrote:

@DooneyGal2 

Please e-mail me your account information to QVCSocialTeam@qvc.com and I will be happy to help. I need to explain a few things to you concerning the order.

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@Wayne-QVC Thanks just sent you an e-mail hope you get it okay, thanks again.