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Contributor
Posts: 40
Registered: ‎04-22-2010

Help Customer Care Moderator

I ordered item A3813755 which is supposed to be a set of Elemis Marine Cream SPF30 and an Elemis Overnight Matirx both 1.6 ounces.  I received instead two Marine Cream  SpF 30.  The Elemis Overnight Matirx is twice the price of the marine cream.  Can you provide me with a return and reship label   at no cost to me?  Barbara Fulgaro

QVC Customer Care
Posts: 675
Registered: ‎06-14-2015

Re: Help Customer Care Moderator

@Fofina  I'm so sorry.  I emailed you a return label/paperwork. Please disregard the label fee. 

Contributor
Posts: 40
Registered: ‎04-22-2010

. Help again Item A381776. Order 6516911760,

I returned this item which was supposed to be one Elemis marine cream spf 30 and one overnight matrix- (diffference of about $100 in value)..  So  what did I receive  on my exchange, but the exact same thing , two of the marine cream and no overnight matrix.  In addition, the package had my name and address dated  March 7, the same date as my original order.  So you returned my .original package!!!  How amay times do I need to retirn to get whar I ORDERED???  Barbara Fulgaro

QVC Customer Care
Posts: 2,891
Registered: ‎06-14-2015

Re: . Help again Item A381776. Order 6516911760,

@Fofina 

I am sorry for any confusion. I will send you an email directly...

Beth QVC

Contributor
Posts: 40
Registered: ‎04-22-2010

Re: . Help again Item A381776. Order 6516911760,

Attn: 

Moderator Beth:   I was supposed to get a credit for the full price of this Elemis order which I returned, and got an exchange which was the exact same package I returned. Since the correct product is now on waitlist, i was supposed to get a refund.  .  There has been no refund posted to my Q card. Can you assist?

Contributor
Posts: 40
Registered: ‎04-22-2010

Re: . Help again Item A381776. Order 6516911760,

Answer please?

 

QVC Customer Care
Posts: 569
Registered: ‎06-14-2015

Re: . Help again Item A381776. Order 6516911760,


@Fofina wrote:

Attn: 

Moderator Beth:   I was supposed to get a credit for the full price of this Elemis order which I returned, and got an exchange which was the exact same package I returned. Since the correct product is now on waitlist, i was supposed to get a refund.  .  There has been no refund posted to my Q card. Can you assist?


@Fofina  I apologize for any inconvenience with your order.  Please return what you have for a full refund.  

Contributor
Posts: 40
Registered: ‎04-22-2010

Re: . Help again Item A381776. Order 6516911760, ATTN: Beth

Melvin, I returned it for an exchange and the package I received in exchange was my returned package with the wrong items.  Moderator Beth called me and told me the correct product I need is not available = and I did not need to return the package a second time.  She told me she would return the price to my Qcard.  Can you please follow up with Beth;  Thanks 

QVC Customer Care
Posts: 2,891
Registered: ‎06-14-2015

Re: . Help again Item A381776. Order 6516911760, ATTN: Beth

@Fofina 

I am sorry for the delay. Your refund is now processed and you should see it on the original payment method 3 to 5 business days.

Beth QVC

Contributor
Posts: 40
Registered: ‎04-22-2010

Re: . Help again Item A381776. Order 6516911760, ATTN: Beth

Thank you Beth.  You are the best!