Hello Mods... please help with wrong size

MoodeeFan · ‎10-13-2016

Hi Mods,

I just received J348804 Imperial Gold 71/4 inch wheat bracelet with gemstones that I ordered, but the item in the package measures 8 inches. See photos below:

pencilREV marks 7 and 1 quarter should be for my order.jpg

The pencil marks the 7 1/4 inch place where the bracelet I purchased should be.

wrong size, falls off hand.jpg

The 8 inch bracelet I received is so BIG that it falls off my hand.

Since this item is showing online as "Sold Out" what should I do? Return it? Can Imperial Gold size it for me? No information about the company came in the package.

Thank you!

Venezia · ‎03-09-2010

Looking at the label, you clearly got someone's return (different from the label on a "new" item). Maybe it got returned for the same reason. I hope you get it sorted out. So disappointing, when that happens.

"" A little learning is a dangerous thing."-Alexander Pope

depglass · ‎03-10-2010

I once had this happen with a turquoise tennis bracelet, only it was too small or I would have kept it and have a jeweler cut it down. Also sold out. How about some training for the returns dept and when an item comes back in marked "wrong size," they re-package it marked correctly? These items are a couple hundred bucks apiece, one would think it would be worth the extra time to keep customers happy.

Kim-QVC · ‎06-14-2015

@MoodeeFan wrote:

Hi Mods,

I just received J348804 Imperial Gold 71/4 inch wheat bracelet with gemstones that I ordered, but the item in the package measures 8 inches. See photos below:

The pencil marks the 7 1/4 inch place where the bracelet I purchased should be.

The 8 inch bracelet I received is so BIG that it falls off my hand.

Since this item is showing online as "Sold Out" what should I do? Return it? Can Imperial Gold size it for me? No information about the company came in the package.

Thank you!

Hi @MoodeeFan thank you for posting in our Community forums and for shopping with us. I apologize that happened and that we cannot offer to send a replacement, it is sold out. Unfortunately, I can only suggest to return this item as defective for the full refund. I do see in our items notes that Imperial Gold does not offer repair service and no manufacture information is offered. ~Kim

MoodeeFan · ‎10-13-2016

@Venezia wrote:
Looking at the label, you clearly got someone's return (different from the label on a "new" item). Maybe it got returned for the same reason. I hope you get it sorted out. So disappointing, when that happens.

Oh, okay I did not know about the "label" difference. Thank you for the information!

And, yes I am very disappointed.

MoodeeFan · ‎10-13-2016

@depglass wrote:
I once had this happen with a turquoise tennis bracelet, only it was too small or I would have kept it and have a jeweler cut it down. Also sold out. How about some training for the returns dept and when an item comes back in marked "wrong size," they re-package it marked correctly? These items are a couple hundred bucks apiece, one would think it would be worth the extra time to keep customers happy.

My feelings exactly. Why are there mix ups like this?? I will certainly write on the plastic that it is an 8 inch. Makes me wonder who got the 7 1/4 inch instead of the 8 inch, bet they sent it back saying "too small."

MoodeeFan · ‎10-13-2016

@Kim-QVC wrote:
@MoodeeFan wrote:
Hi Mods,

I just received J348804 Imperial Gold 71/4 inch wheat bracelet with gemstones that I ordered, but the item in the package measures 8 inches. See photos below:

The pencil marks the 7 1/4 inch place where the bracelet I purchased should be.

The 8 inch bracelet I received is so BIG that it falls off my hand.

Since this item is showing online as "Sold Out" what should I do? Return it? Can Imperial Gold size it for me? No information about the company came in the package.

Thank you!

Hi @MoodeeFan thank you for posting in our Community forums and for shopping with us. I apologize that happened and that we cannot offer to send a replacement, it is sold out. Unfortunately, I can only suggest to return this item as defective for the full refund. I do see in our items notes that Imperial Gold does not offer repair service and no manufacture information is offered. ~Kim

Thank you Kim,

I will return as "defective" as you have suggested. I will not be charge for the S&H cost, correct?

Kim-QVC · ‎06-14-2015

@MoodeeFan wrote:

@Kim-QVC wrote:

@MoodeeFan wrote:

Hi Mods,

I just received J348804 Imperial Gold 71/4 inch wheat bracelet with gemstones that I ordered, but the item in the package measures 8 inches. See photos below:

The pencil marks the 7 1/4 inch place where the bracelet I purchased should be.

The 8 inch bracelet I received is so BIG that it falls off my hand.

Since this item is showing online as "Sold Out" what should I do? Return it? Can Imperial Gold size it for me? No information about the company came in the package.

Thank you!

Hi @MoodeeFan thank you for posting in our Community forums and for shopping with us. I apologize that happened and that we cannot offer to send a replacement, it is sold out. Unfortunately, I can only suggest to return this item as defective for the full refund. I do see in our items notes that Imperial Gold does not offer repair service and no manufacture information is offered. ~Kim

Thank you Kim,

I will return as "defective" as you have suggested. I will not be charge for the S&H cost, correct?

@MoodeeFan yes, that is correct, you will receive a full refund, I have noted the order the wrong size was sent and I'm very sorry that happened. ~Kim

HLP · ‎04-02-2015

last evening I ordered Gravers special value. I see this morning instead of a sze large, they have X-large, They have no way to cancell this morning, I called the order number , explain to the girl, and she said my order was already processed.. I can't believe this. Would you please cancell this order.as I think it is sold out in a PL. Thank you