Customer Care

[TXDeb]

I received an email saying that my order that I had placed on 11/18/2021 had shipped on 11/22/2021. The estimated delivery date was 11/27/2021. As of today, 11/28/2021 the tracking info on QVC still says "On The Way" but the USPS website says the following:

"USPS Currently Awaiting Package A status update is not yet available for your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon."

I checked my bank and the first easy-pay for this order was charged on 11/23/2021, so what is going on? It appears that the order hasn't actually shipped even though both my order status and the email that I received say that it was. Weighing options  - If it is stuck, can it be cancelled and my payment refunded?

Thank you for your help.

[Beth-QVC]

@TXDeb 

I am sorry for any confusion. Your order has left our warehouse via a third party logistics company but has not been scanned at the UPS depot. I have issued you a no cost replacement and you should look for delivery on or about Wednesday 12/1.

Beth QVC

[TXDeb]

Thank you, Beth. I appreciate it!

[KingstonsMom · Accepted solution]

@TXDeb 

Welcome to the forum!

Keep this email, it's to the Social Team who are soooo helpful with order issues, etc., Beth is a member of that team:

QVCSocialTeam@QVC.com

[TXDeb]

Thank you for the welcome and the email address!

[Sage04]

That's how it's done by the Social Team.