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Occasional Contributor
Posts: 5
Registered: ‎06-19-2012
Accepted Solution

Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

I received an email saying that my order that I had placed on 11/18/2021 had shipped on 11/22/2021. The estimated delivery date was 11/27/2021. As of today, 11/28/2021 the tracking info on QVC still says "On The Way" but the USPS website says the following:

 

"USPS Currently Awaiting Package A status update is not yet available for your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon."

 

I checked my bank and the first easy-pay for this order was charged on 11/23/2021, so what is going on? It appears that the order hasn't actually shipped even though both my order status and the email that I received say that it was. Weighing options  - If it is stuck, can it be cancelled and my payment refunded?

 

Thank you for your help.

QVC Customer Care
Posts: 2,874
Registered: ‎06-14-2015

Re: Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

@TXDeb 

I am sorry for any confusion. Your order has left our warehouse via a third party logistics company but has not been scanned at the UPS depot. I have issued you a no cost replacement and you should look for delivery on or about Wednesday 12/1.

Beth QVC

Occasional Contributor
Posts: 5
Registered: ‎06-19-2012

Re: Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

Thank you, Beth. I appreciate it!

Honored Contributor
Posts: 18,559
Registered: ‎03-09-2010

Re: Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

@TXDeb 

 

Welcome to the forum!

 

Keep this email, it's to the Social Team who are soooo helpful with order issues, etc., Beth is a member of that team:

 

QVCSocialTeam@QVC.com

You never know how strong you are until being strong is the only choice you have.
Occasional Contributor
Posts: 5
Registered: ‎06-19-2012

Re: Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

Thank you for the welcome and the email address!

Respected Contributor
Posts: 2,696
Registered: ‎07-10-2011

Re: Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

That's how it's done by the Social Team.