Customer Care

[1Professor]

@Mods @Wayne-QVC @Beth-QVC @Kim-QVC

My Advance Order of Harry London tins (nutcracker) was to ship December 4. I check on it each week. Just before December 4, it disappeared from my Advance Orders!

What happened? Cancelled? I have had no notice about this. 

[Wayne-QVC · Accepted solution]

@1Professor Both orders you placed in July are in the process of being shipped. Your estimated delivery date is 12/14/17.

[MoonShadow]

I'm pretty sure your Advance Order's current status is " Processing" so it is no longer considered an Advance Order. (same thing happened to me with an Advance Order). Check the date when you placed the order and you will now see "Processing".

[1Professor]

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@MoonShadow wrote:
I'm pretty sure your Advance Order's current status is " Processing" so it is no longer considered an Advance Order. (same thing happened to me with an Advance Order). Check the date when you placed the order and you will now see "Processing".

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@MoonShadow: SO hoping you are right!

I have NO idea when I put the order in, months ago. It would take a lot of scrolling back. (I am a Q shopper big time.)

I'm going to hope you are right or the mods will know if it was cancelled. Last year there was a fire so orders were cancelled.

[1Professor]

@Wayne-QVC: You are the BEST! Thanks so much, I was counting on these for gratitude gifts during the holidays.

[sunshine45]

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@1Professor wrote:

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@MoonShadow wrote:
I'm pretty sure your Advance Order's current status is " Processing" so it is no longer considered an Advance Order. (same thing happened to me with an Advance Order). Check the date when you placed the order and you will now see "Processing".

---

@MoonShadow: SO hoping you are right!

I have NO idea when I put the order in, months ago. It would take a lot of scrolling back. (I am a Q shopper big time.)

I'm going to hope you are right or the mods will know if it was cancelled. Last year there was a fire so orders were cancelled.

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actually @1Professor

that fire happened in 2014. i have had no problems with my orders in the past few years.

as @Wayne-QVC mentioned, go back to your july 2017 orders and you should find it there and saying "processing." once and advance order goes to processing it is removed from the advanced order page.