HP 15" laptop AM A12 Quad that was recently on special

QVCPhobe · ‎05-17-2010

On 11/22 I ordered the HP 15" laptop AMD A12 Quad, 12GB RAM. Well, I received the laptop first and when I called about the bundle I was told by CS that I should have first received the bundle and that CS stated that I would receive the bundle by 12/14. When that did not happen I was able to talk to a supervisor who repeated over and over that the problem was not the Q's fault, but HP's. Now I was supposed to receive the bundle on 12/27 which did not happen. Moreover, there was no available information on what supposed to be the tracking number for the bundle.

What have been other customer/s experiences with this HP special?

I had one for 5 years but the fan would stop and I had a few other problems that happen over time. I got tired of contacting the Q's CS and getting nowhere, so back goes the laptap and if the bundle ever arrives back it goes.

Wayne-QVC · ‎06-14-2015

@QVCPhobe I'm so sorry to hear you had that experience. Please e-mail me your account information to QVCSocialTeam@qvc.com if you need my help. Wayne, QVC

Debzzz · ‎11-20-2015

I got the 17" and I realize I never got my bundle either. I will call CS tomorrow and see what they have to say, thanks for the reminder.

"The love you extend to others, will eventually find it's way back to you, no matter how many times it has left you hurt."

ugabugabooooo · ‎03-11-2010

I got the 17" for Christmas and did not get the bundle either. My sister ordered it for my husband to give me. I realized Christmas night that I didn't have the bundle. My sister called QVC. They are supposed to be sending it. If I don't get it in a couple of weeks, I will return the computer. I don't want to turn it on until I have my anti virus info to put on there.

Buck-i-Nana · ‎09-28-2010

@ugabugabooooo wrote:
I got the 17" for Christmas and did not get the bundle either. My sister ordered it for my husband to give me. I realized Christmas night that I didn't have the bundle. My sister called QVC. They are supposed to be sending it. If I don't get it in a couple of weeks, I will return the computer. I don't want to turn it on until I have my anti virus info to put on there.

The anti-virus is already loaded on the PC with a 1 year license. The bundle provides the code to update it to lifetime coverage.

Personally, removing MacAfee is the first thing I do. It is an awful program that is an incredible resource hog. I much prefer Avast, which is free, or Viper. They both provide as good or better virus protection without sucking the life out of your machine.

Anonymous · ‎12-28-2016

Hi @ugabugabooooo and @Debzzz The bundle comes in a white envelope and looks like it could be a packslip. It contains pamplets with download codes. If you need to have one sent to you please email us at QVCSocialTeam@qvc.com and we can have one manually sent to you