Customer Care

[suburbanone]

And, yes, the cards were fine. Absolutely no reason for them to be declined. Easy pay is supossed to be well, easy. Not easy if you have to constantly check on them to make sure everything is being processed ina  timely fashion. I will stop using easy pay for this reason.

[ccassaday]

Just a thought. You can not use s debit card and easy pay if your order is over a certain amount.

[sunshinestory]

I know what you mean about "horrible customer service", in other words rude customer service representatives who don't care.  I just called QVC yesterday for a wrong item being sent to me.  The CS rep was rude and did not apologize and wanted me to send the wrong item back and then they will send the correct item. I wanted the correct item sent right away for Christmas and I will return the wrong item.  They wanted me to pay for the item to be sent out again AND an extra $17.95 to get it in time for Christmas! 

I just makes me realize how much I have spent on QVC the last 29 years and I need to reevaluate it and take my business other places.

[Beth-QVC]

@sunshinestory

I apologize for the lack of customer service you received. If you would please send me an email to QVCSocialTeam@qvc.com with the order number I will resolve this as quickly as I can. Please address the email to me...

Beth QVC

[sunshinestory]

Thank you Beth for your quick and kind response.  I did ask for a supervisor to call me and she did a few hours later and the issue was resolved.  They are sending out the Lenox santa without me having to pay for it again and it will get here by Tuesday.

After being a good and loyal customer for 29 years and spending thousands and thousands of dollars, I was surprised that $21.61 was so important to the Q.  It shouldn't have taken to talk with a supervisor.

Again, I thank you for your kind response.  Merry Christmas!

[JESS]

Thank you @Beth-QVCso much for all of your help. Your prompt response to my complaint is exactly what I have come to know of QVC. You have restored my faith in your customer service department. Hopefully you can find the individual I had to deal with and remove her from your team...she is not qualified to deal with customer service issues. Thanks again and happy holidays!

[JESS]

No, she had horrible customer service because rather than hear me out and show an ounce of concern she cut me off and repeatedly told me that what I was telling her was untrue. You don't tell a customer who is looking at their bank account with money in it, and funds being held that she is wrong and that the card was declined like a broken record. In customer service, you don't insinuate anything if you don't know the facts. That is why you listen, and if you are uncertain how to handle a situation you advise the customer and forward them to someone that does know. So as far as I'm concerned, that "poor rep" is in the wrong field. I'm sure there are better qualified people out there that could use the job and do it well. Some people do their job with respect for the position they have taken, while others are there simply for the paycheck and really don't care. I was dealing with the latter. Happy Holidays