Customer Care

[Spurt]

Hi Social Team,

Back on 10/17 I received a package from QVC, it had my mailing label with my name and address, but inside was someone else's invoice and order.  

I contacted CS and explained the situation, they said they annotated my file.  On 10/18 I had USPS pick it up using the QVC return label.  In addition I had a  second QVC return in a separate box. QVC did get the return on the second item in a separate package and I got a refund on that item. However, I never got the item nor a refund for the incorrect order mixup and I want a refund.....

I sent an email to the Social Team's email address on 11/09 with the specific details and order number etc.

Thank you for your help... 

[Alice-QVC]

Hi @Spurt I am so sorry, we must not have received the email. Please email the order numbers and information concerrning the returns to QVCSocialTeam@QVC.com so we can look into this for you. 

[Spurt]

---

@Alice-QVC wrote:

Hi @Spurt I am so sorry, we must not have received the email. Please email the order numbers and information concerrning the returns to QVCSocialTeam@QVC.com so we can look into this for you. 

---

@Alice-QVC 

Thank you Alice for your help.  I sent another email. 

[Spurt · Accepted solution]

---

@Spurt wrote:

---

@Alice-QVC wrote:

Hi @Spurt I am so sorry, we must not have received the email. Please email the order numbers and information concerrning the returns to QVCSocialTeam@QVC.com so we can look into this for you. 

---

@Alice-QVC 

Thank you Alice for your help.  I sent another email. 

---

@Alice-QVC 

Thank you for getting it all straightened out---your TERRIFIC!

[Tylerpoo]

Can someome please contact me regarding credit card rewards issues. Thanks

[SharkE]

send offline email to QVCSocialTeam@qvc.com