Get it together, Q! - Page 2

mspatmac · ‎06-10-2015

@Suziqzee I know exactly how you feel. I placed an order on March 17th, advanced order, which was fine. The items picture was on my orders page with no additional onfo. FYI it was sold out next day. It sat on my orders page with no additional info for over I week and like you, I still had the option to cancel. Checked the item a week later and it was showing in stock!!!!! I was going to cancel and re order but decided since I really wanted the item I sent the info to the mods. The next day received an email response, that my original order was valid. Order page was updated, in process and within 3 days it was shipped. While I appreciate the help, it should not have been necessary. Q has the worst processing and shipping process of any site I order from. HSN is light years ahead of them. They have no control over shipping once it is picked up by the shipper but they certainly have full control over the order and processing part. No more excuses are acceptable.

Suziqzee · ‎06-04-2010

@mspatmac wrote:
@Suziqzee I know exactly how you feel. I placed an order on March 17th, advanced order, which was fine. The items picture was on my orders page with no additional onfo. FYI it was sold out next day. It sat on my orders page with no additional info for over I week and like you, I still had the option to cancel. Checked the item a week later and it was showing in stock!!!!! I was going to cancel and re order but decided since I really wanted the item I sent the info to the mods. The next day received an email response, that my original order was valid. Order page was updated, in process and within 3 days it was shipped. While I appreciate the help, it should not have been necessary. Q has the worst processing and shipping process of any site I order from. HSN is light years ahead of them. They have no control over shipping once it is picked up by the shipper but they certainly have full control over the order and processing part. No more excuses are acceptable.

That sounds exactly right. There is some computer glitch which prevents our orders from ever getting fulfilled once the inventory replenishes. It's just that I had PRE ORDERED the TSV and NEVER should have even gone to advance ordering. I was stupid enough to even hope it might arrive in time for the TSV presentation, so if I liked the shoes a lot, I could even order another color. Boy, was I silly to hope such a thing!

Pecky · ‎03-10-2010

@Suziqzee wrote:
I purchased the Spenco sneaker TSV three days before it went on-air, via a pre-sale e-mail link. The day of the presentation, I noticed that my order went into advance order, delivery after March 25. This is so wrong on SO many levels, but I really liked the sneakers so I accepted it and just figured the sneakers are popular, as all of the hosts are constantly telling us.

I just checked today and my sneakers have STILL not shipped, PLUS, my size and color are IN STOCK. Were you EVER going to send me my shoes, QVC?

I've canceled the order. The sneakers have mostly bad reviews, anyway. You've just lost another sale, QVC, not that you seem to care.

@Suziqzee It was stated that these were advanced order and would ship March 25th. It stated it online and the hosts mentioned it.

Suziqzee · ‎06-04-2010

@Pecky wrote:
@Suziqzee wrote:
I purchased the Spenco sneaker TSV three days before it went on-air, via a pre-sale e-mail link. The day of the presentation, I noticed that my order went into advance order, delivery after March 25. This is so wrong on SO many levels, but I really liked the sneakers so I accepted it and just figured the sneakers are popular, as all of the hosts are constantly telling us.

I just checked today and my sneakers have STILL not shipped, PLUS, my size and color are IN STOCK. Were you EVER going to send me my shoes, QVC?

I've canceled the order. The sneakers have mostly bad reviews, anyway. You've just lost another sale, QVC, not that you seem to care.
@Suziqzee It was stated that these were advanced order and would ship March 25th. It stated it online and the hosts mentioned it.

@Pecky Yes, I noticed that when I went back and reviewed the pre-order email I received, so that was my mistake. However, the item was supposed to ship on March 25 and it still hadn't as of yesterday, and was listed as "back-ordered" despite being in stock.