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04-20-2016 11:54 PM
Has anyone else had this problem? I purchased the TSV Garmin VivoSmart HR for my sons birthday. He took great care of it, but a month later, the buckle broke, but the pin was still intact! Now, he has to fasten the Garmin to his wrist with a safety pin.
It is too late to exchange it, but will customer service honor the 1 year warranty, or do I have to go directly thru Garmin? Thanks for any help!
04-21-2016 11:30 AM
If it is more than 30 days since you received it, it is outside of QVC's return period. If it has a one-year manufacturer's warranty, you should contact Garmin directly for repair or replacement.
04-21-2016 11:51 AM - edited 04-21-2016 11:52 AM
Hi @rozio,
Sorry to hear about the Garmin, those are good questions. Typically after the 30 day return period we would ask that you work through the manufacturer if there is a warranty. That said, if you are unable to find resolution with Garmin, we can certainly step in and assist you. I've pasted in Garmin's warranty contact information in below, but like I said, please don't hesitate to post back to us if you are unable to come to a resolution! We're here to help!
Phone: 1-800-800-1020 M-T 8am-6pm, Fri. 8am-5pm CST (closed holidays)
Web site: www.garmin.com
Brittany
04-22-2016 12:25 AM
Thank you so much Brittany! I will contact Garmin tomorrow and hopefully the issue will be resolved!
04-22-2016 06:24 PM
well....called garmin. no warranty on the band, but they do offer a repair for $89! Thats almost as much as I paid for the whole product! I guess we will just keep using the safety pin to attach it!
04-22-2016 06:36 PM
@rozio wrote:
well....called garmin. no warranty on the band, but they do offer a repair for $89! Thats almost as much as I paid for the whole product! I guess we will just keep using the safety pin to attach it!
Please send me an email to QVCSocialTeam@qvc.com so I may assist you with this!
Beth QVC
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