Customer Care

[Hoping for the best]

During Shawn's show at 10:00-12:00p March 4, most of the items presented only showed !X and up for the garment measurements on line.  Across the board

How is one supposed to order based on lack of knowledge, and the Q not posting all measurements in all sizes

[Foxxee]

They expect customers to run to the website and look up the measurements.  

[Icegoddess]

That would be a deal-breaker for me.

[Hoping for the best]

There were limited measurements on the website of each item only 1X and up...No measurements on line for size XS to XL on most of the items presented.

[loriqvc]

@Hoping for the best - Just to check: Do you happen to have an ad blocker installed? I've discovered that there's something weird in QVC's coding (shocking, I know) that sometimes messes with the pop-up box showing garment measurements; I may get to see all, some, or none of the measurements depending on the day. If I stop my ad blocker temporarily, reload the page, and click the size guide link again, I am always able to see everything.

If you don't have an ad blocker (or even if you do), share an item number or two, and we can check to see if all customers are experiencing the same issues you are. That would also be helpful for any moderators who may see this message so they know what to report for item description updates if needed.

[Kachina624]

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@Hoping for the best wrote:

There were limited measurements on the website of each item only 1X and up...No measurements on line for size XS to XL on most of the items presented.

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@Hoping for the best.  Since you don't cite specific examples (item numbers), it's difficult to know what you're talking about.