Customer Care

[Suzy Q from PA]

I am disappointed with the hoops one has to jump through to get a refund on the oven gloves.  Receipt is not enough.....I need to find, lline up, label  and send a picture of the gloves !!  The Q already knows I purchased four pair of the gloves from their website !!

So.....I looked up the product recalls at the bottom of the Q homepage and there is a link to complain about company response to a recall with Consumer Products Safety. 

If you are also frustrated with the Q lack of response...fill out the form !

[Still Raining]

Since it is not an expensive item and the process is onerous (on purpose?), I would quit trying.

But for sure I would take note of who sold it.

[Knit-Chick]

I agree,  I started the process and then stopped.  I thought having a screen shot of my order would have been enough.  Kind of frustrating.

[skatting44]

 @Suzy Q from PA 

 Thanks for sharing . I too  bought a couple of pairs of these gloves . I too was planning to follow up on a refund.

I agree that's Poor business to make it so difficult to  get reimbursed when in fact QVC has all our account information .

 I've experienced  getting my hand burned through the glove. To me it's the areas where the raised  design does not cover the fabric

[buddysgirl]

The customer being frustrated with all the information required, and not asking for the credit is exactly what they are hoping for.  Yes, remember the brand!

[San Antonio Gal]

Just curious - what was the original price of these gloves?

[50Mickey]

@San Antonio Gal    $19.92. In April of 2020, I bought 3 pairs of gloves. The order is still in my order history. With tax and shipping it came to around $60. I kept one pair and gave the other 2 away. So I can't line all three up and take a picture. It's not worth my time to try and navigate the return process. 

[Suzeecat]

This is just ridiculous!  QVC has a record of our orders, that should be enough proof that we purchased them and are entitled to a full refund or replacement.

[Q-Checker]

Check out my post under Kitchens. My gloves were unused (planned to be a Christmas gift) and I was told by QVC CS Rep that I could get a refund. 

[Winkk]

I agree @Suzy Q from PA --  I jumped through all the hoops .  Took pictures, wrote the recall number on them and filled out the form.

I didn't care if I got the refund since I've  been using the mitts without any problems.  But, I received an email today saying I will be getting a check in the next 10 - 15 days. I bought 2 pair so I'll get $20.