Customer Care

[suburbanone]

So I dropped off 2 packages for return atthe post office. This was 5 days ago. I always track my returns and status still says unavailable. The most frustrating part is one of the packages is a dooney bag that I canceled yet they shipped anyway. So not only do I have to go through the hassle of returning but also have to continually check the return status. How typical is this? Do I assume it is lost somewhere?

[Barbara-QVC]

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@suburbanone wrote:

So I dropped off 2 packages for return atthe post office. This was 5 days ago. I always track my returns and status still says unavailable. The most frustrating part is one of the packages is a dooney bag that I canceled yet they shipped anyway. So not only do I have to go through the hassle of returning but also have to continually check the return status. How typical is this? Do I assume it is lost somewhere?

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Hi @suburbanone

I am sorry you are having difficulty tracking your return.  I have sent you an email about this.  

Barb

Customer Care

[GCR18]

The moderator will get you an update.  Returns take longer than five days to ship back and get credited.  You can see your return status on your order, assuming you used the prepaid label.  Click into the order and click on return.  It's on the right hand side.  You can see the initial scan at origin.  

[Mistreatedbycs]

I posted this information in another thread but dropping them off at the post office is just that.  The packages will sit at the post office for up to a week, they accumulate packages that have similar labels.   Then they will move and most likely to another post office for which they will possibly sit again.

The Q label is one of the slowest moving package labels out there, it has no priority and you can confirm all this information at the post office.  They will tell you the same.  If your package isn't scanned in you will not have any updates.

The Q gets the lowest postal rates with that label yet they will charge you close to if not more than the standard rate from the post office for Priority Mail.    Nothing negative, it's just the way it is until the Q changes and negotiates a better service with the PO.

[suburbanone]

I do know all of this, thus the reason for my concern. I used the Q label and I always track my return via the system. My tracking only states "status unavailable". Generally when I return something it is updated within 24 hours. 

[suburbanone]

And I don;t mind that it takes quite a liong time to return something. As long as I know it has been accounted for and no longer my responsibility I am fine. But when I drop a package and there isn;t a status after 5 days then it is (in my opinion) a cause for concern. 

[BaileyBop]

I know it takes time and can be a hassle but it only took me once to have a package not arrive back to QVC to make me go to the window at the PO and hand them the package and ask for a receipt.  It's in the system ASAP and I can feel better that if it never reaches them it's not my fault.

[vickie25]

Like Just Bling stated, it won't be updated in 24hrs UNLESS the Post Office scans in the label while you are there.  Last month I returned a pair of shoes, for an exchange to a larger size. I went to the PO on a Saturday, used the Q return label, made sure the PO scanned it so I had proof of drop off, and when I checked online at QVC, it had a status of "ready for Pick up".  It stayed at that status until Friday, when it was picked up, finally, and driven 30 minutes to another PO where it sat again, for 2 days.  Then it got picked up again, finally made it's way to the QVC warehouse, where my exchange shipped out 13 days after I dropped the shoes off.

I received my replacement shoes today, 16 days later.  It all has to do with when the 3rd party vendor picks up the Q returns from the PO.

What really upsets me, are these shoes shipped UPS Ground.  Never went to the PO for delivery, yet the return label only gives you the option for USPS return.  Customers should be able to return the package the way it was delivered.

I would like an explanation from CS why I had to send back via USPS when UPS originally delivered them.  HSN gives me the option for either USPS or UPS.

[suburbanone]

Barb from the social team has addressed my concern and I am very satidfied with her help. thanks so ,much, Barb for the super quick help in this matter!

[Barbara-QVC]

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@suburbanone wrote:

Barb from the social team has addressed my concern and I am very satidfied with her help. thanks so ,much, Barb for the super quick help in this matter!

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Hi @suburbanone

I am more than happy to help!

Barb

Customer Care