Frustrated with 2 defective TSVs

jtc · ‎12-05-2015

I've always felt that QVC has quality customer service and products, but I've just recently had two mishaps that continue on. First I ordered the TSV Malibu Pilates Chair (in June) and it had a sliced/dirty cushion piece on the handle. I emailed customer service and they responded asking for what part it was. I responded back to them with 2 pics from my cell phone of the part. They never got back to me after that, even though there is a ticket number for the problem. I'm surprised that no one has noticed a ticket number that is unresolved. I got busy at work and have forgotten about it till now. I ordered the TSV Vionic ankle boot in July and the suede had a knick in it. I ordered a black size 7 1/2 boot and the knick was so obvious. I called with questions and they had me send it back for a replacement. I finally received the replacement and it's a navy, size 6 boot! Where did that come from?!! The box clearly says navy size 6, yet my packing slip says black 7 1/2. So now QVC has had my money for over a month and I have yet to get the correct boot.....in addition to dropping the ball on my pilates chair. I work early till late every workday and it's a big deal for me to get time to go to post office to mail these back. I am not able to stay home for pickup and not able to have them pick up at my workplace (not allowed where I work). I'm growing more and more frustrated and wish that I could get these resolved!

hopi · ‎03-09-2010

When purchasing the first NuWave TSV from Q I had to return 3 before I got one that was not defective.

Q did not charge me for the return shipping or shipping in the process. I did have to call and talk with a CS rep.

ID2 · ‎06-25-2012

OP, I think its time to move on. There's plenty of other places to do your business with. I bailed on the Q years ago and never looked back. The shopping competition is too great now! I'm always able to get sales, % off coupons, free shipping, free returns elsewhere.

"Pure Michigan"

Kachina624 · ‎03-10-2010

Be patient, I'm sure the mods will take care of you.

New Mexico☀️Land Of Enchantment

SeaMaiden · ‎03-10-2010

If I had that much bad luck with a company, I would stop doing business with them. I guess so far I have been lucky that my orders have been fine, but if I had the issues you are dealing with, I would say so long to QVC.