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Frequent Contributor
Posts: 91
Registered: ‎09-01-2022

Free shipping not registering in qvc.com cart

Fir at least the 4th time in a row where you there is a free shipping starting at midnight the cart still add shipping. Individual listings say free s&h but you add to the cart and it still charges shipping. It is happening again. And the last several times it has taken hours to register. Where a hour in still no free shipping on the website. Last time sent email to social team asking them to fix it. got no response and clearly they have not fixed the problem but it manages to end right on time. .
Honored Contributor
Posts: 41,540
Registered: ‎03-09-2010

Re: Free shipping not registering in qvc.com cart

just placed an order via my laptop on the website.

everything i ordered showed free shipping in my cart and free shipping on the last page of checkout.

i went back to double check also in my order status.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
Trusted Contributor
Posts: 1,425
Registered: ‎06-27-2010

Re: Free shipping not registering in qvc.com cart

No issues placing my order around 12:20am.  Are the items in your cart before midnight?  Maybe you need to remove and put them back in.  

Respected Contributor
Posts: 2,913
Registered: ‎02-16-2019

Re: Free shipping not registering in qvc.com cart

It worked for me. What item number are you trying?

Respected Contributor
Posts: 3,887
Registered: ‎01-04-2014

Re: Free shipping not registering in qvc.com cart

@why again, are items just sitting in your cart, or have you actually tried to checkout?

 

It's been my experience on the checkout page that items are listed as qualifying for free shipping.

Respected Contributor
Posts: 3,421
Registered: ‎12-14-2018

Re: Free shipping not registering in qvc.com cart

@sunshine45   Just finished ordering three things and no problems.

Honored Contributor
Posts: 10,447
Registered: ‎03-09-2010

Re: Free shipping not registering in qvc.com cart

@why again - You seem to have this problem every time there's free shipping, but others don't.

 

I'd start looking at what the issue may be on your end of things.  It can't be a QVC system error, if you're the only one having it.  As others have posted, they are getting the free shipping.

Honored Contributor
Posts: 15,471
Registered: ‎02-27-2012

Re: Free shipping not registering in qvc.com cart

@why again 

 

Why not just use automated ordering?  Super fast!

 

As long as it is after midnight, I have always had free shipping work both online and thru the phone.

Esteemed Contributor
Posts: 7,652
Registered: ‎03-28-2015

Re: Free shipping not registering in qvc.com cart

I had the same issue....

I checked and the "as is" and clearance items did not qualify....

Respected Contributor
Posts: 3,099
Registered: ‎05-21-2010

Re: Free shipping not registering in qvc.com cart


@Nataliesgramma wrote:

I had the same issue....

I checked and the "as is" and clearance items did not qualify....

 

I ordered As is items and it shows zero shipping.