Customer Care

[homedecor1]

On 8/28 I purchased TSV #K49089 via automated system.  I had not received email confirmation for purchase (as usual).  

I contacted CS and spoke to Veronica who told me order did not go thru & she placed order for me.

Within 1/2 hour I received email both orders were placed.  I called back and spoke to CS Vanessa to cancel one of them.  She was unable to cancel because showed "in process".

She advised me to refuse 2nd one upon receipt & a  refund

would be issued including s/h costs.  She said she noted my account.

I did refuse the "extra" set today (UPS could not give me receipt of refusal).  I want to make sure it was noted on my account this was a duplicate order.   

Thank you!

[Wayne-QVC]

@homedecor1  Your account was noted.

[homedecor1]

@Wayne-QVC 

Thank you! I was "leary" just refusing with no return receipt.

[homedecor1]

@Wayne-QVC 

I see my return was received but incorrect refunded amount.

I believe I was not credited for both shipping fees & tax.

Can you review -- thank you!