Customer Care

[JoshArms]

And this whole rant that I've posted nothing was left out or nothing was forgotten. I keep getting the runaround for five days now, and my account has been under review twice. I call and people say they've gotten it squared away but in reality it's not. Not even close.
Clearly you haven't heard everything working in customer service or you work for a company that had good customer service and wasn't treating customers like ******. New customers.

[Montana]

Haven’t I heard this before? Shoot the messenger.

[esmerelda]

I just love this time of year around here.

So much outrage.  And just wait until the 26th!!  WooHoo!!!

[JoshArms]

@sidsmom it's a very frustrating, with someone that's worked in customer service to not believe a customer and automatically assume that they're lying. That's quite pathetic if you ask me. Don't assume, get your facts straight before you do.

[JoshArms]

@esmerelda yes there is so much outrage. I've been getting the runaround with QVC for the last five days. Wouldn't most people be upset? I don't even know if I'll even get the order because my account keeps being under review. For no reason after I verified everything twice with two different agents. Put yourself in my shoes.

[sidsmom]

---

@JoshArms wrote:
Don't assume, get your facts straight before you do.

---

...and for the customer? Likewise.

[Montana]

---

@JoshArms wrote:
@sidsmomit's a very frustrating, with someone that's worked in customer service to not believe a customer and automatically assume that they're lying. That's quite pathetic if you ask me. Don't assume, get your facts straight before you do.

---

@JoshArms, I’m sorry you have been treated this way. And I don’t find it the least bit funny or entertaining. 

[JoshArms]

@sidsmom believe what you want. I'm not going to waste my time arguing with an adolescent who clearly doesn't know what they're talking about. Like I said why would I post this long rant just to be lying about it? Get a life. And stop assuming the worst out of people. All I wanted to do was get my wife an iMac, but yet I'm lying? LOL

[NickNack]

@JoshArms  Have you tried to cancel your order?  When I bought my MacBook Air four years ago I bought it on credit with Apple.  It was for a certain number of months at no interest.  I don't remember the details, but I paid it off with no interest charges.  I think this ordeal with QVC is ridiculous.  You could call or go in the Apple store and ask if they had something like that.  I'll bet they do.  

[esmerelda]

I'm surprised none of the moderators has shown up to offer assistance.  They're usually very helpful.  Maybe the anger has kept them away.

I wonder if this is something Inez could help with.