Customer Care

[ColoradoKate]

QVC really needs to provide better customer service. I just experienced the worst customer service on an item the cost $1000. It is obvious that QVC does NOT care about its customers.

[Foxxee]

Welcome @ColoradoKate.

Would you mind sharing your experience with us? 

Depending on the incident, maybe someone here or QVC's Social Team can help you.  

[Susan-QVC]

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@ColoradoKate wrote:
QVC really needs to provide better customer service. I just experienced the worst customer service on an item the cost $1000. It is obvious that QVC does NOT care about its customers.

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@ColoradoKate   I am very sorry you've had a negitive interaction, please email us the details & order info to QVCSocialTeam@qvc.com, we will do what we can to help. 

Susan

[Pecky]

I totally disagree.  I find that QVC has the best customer service.  Any issue I have had they fix it immediately.  It seems like this new poster likes to complain about anything QVC does.

[Carolina925]

Sad to hear of your experience. I've thankfully had quite the opposite reaction, CS has ALWAYS been top notch for me. I'm sure they'll make good, try emailing them; I usually get responses within the hour when I do that.

[ColoradoKate]

Since this is my first post, and I have been doing business with QVC since the 90s, I am not a complainer. When I call, I expect service, not be read a screen that I already accessed, AND informed the customer service rep that I had read it. I was actually told to call back in a week, that they might have more info then. And I am soooooo very tired of everyone, not just QVC, using covid as an excuse for everything. It has been 18 months since the so called pandemic began.......if we as a nation cannot, or have not, figured out how to accomplish things by now, that clearly shows how much we have regressed or how apathetic Americans have become.

[ColoradoKate]

Response to QVC: I ordered the item as a birthday gift for son - you can see it is being shipped to a different address than my address if you look at my account. At the time of order, I was not given any choice of shipping options or I definitely would have chosen a faster shipping option. When I checked to see if I could get a faster shipping option, I was told it was a vendor direct ship item and would arrive by the date specified. I received last Friday a tracking number and notice it had shipped. Yet, when you actually track the item, it shows label created and so far no updates. On my end, I also get the message of a delivery date of July 28th, and since it is the 27th, I expect to see more than label created. I simply asked if someone could please check to see what exactly is going on with this item - did it actually ship, etc..... The rep read the exact same screen I was looking at and then I told I had to wait until next Tuesday before QVC would do anything. I was also told that due to covid there are a lot of delays......yet the item was listed as available and in stock. When I asked for the vendor name and or phone number so I could call myself, the rep told me she could not give it to me until August 3rd.

[CoffeeNut]

@ColoradoKate   Look at susan-qvc post that reponded on here and email them the exact same thing you posted here along with your order number. You will a get better response from them.  

[Love my grandkids]

@ColoradoKate "So called pandemic"?  What world are you living in? Lots of big companies are experiencing shipping delays -- it's all over the news. 

Sounds like you're mad at American society as a whole based on your comments!  

Do as a Mod suggested and EMAIL them with the order info. Or not, up to you.

[World Traveler]

QVC customer service is ALWAYS wonderful to me when I call or email them, well over the past six years. They seem to go out of their way to help me when I have a concern or question.