Customer Care

[DebPA3]

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@KingstonsMom wrote:

@ebaybus 

Express shipping means just that, it ships faster, but it doesn't mean your order is processed any faster.

Express shipping doesn't kick in until the order actually ships.

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Actually, ladies, in many supply chains, express shipping options usually "queue up" differently in the ordering fulfillment process in order to make sure they "hit" the next in line pickup/transfer points at the right time. 

Usually that is all included WHEN an Estimated Delivery Date is shown. 

Sure, "stuff happens", but the fulfillment process at QVC is currently broken, plain and simple. And they should not even offer express options if they can't meet them 99.9% of the time. 

[Alice-QVC]

Hi @ebaybus I heard back from the team that works with the vendor. Due to the extreme populairty of the product shipping has been a little delayed. The items should be shipped today. I am so sorry for the inconvenience. 

[ebaybus]

Still no movement, beyond frustrated. Hopefully I can cancel all the items. I don't even want them at this point. 

[Kitty Galore]

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@ebaybus wrote:

Then they shouldn't have the option for faster shipping.

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You are right !  

[Mick57]

Not true. I ordered a logo tank on Thursday, I received it Friday. It is suppose to expedite the "order"not just shipping.