Exemplary Customer Service

Emmie1165 · ‎06-28-2017

As a VERY long time QVC customer, I recently had a rare problem with a relatively expensive health and beauty purchase. The merchandise arrived in subpar packaging, was opened and leaking. It appeared that I received someone's return merchandise. I decided to not go through the trouble to return the item, but did respond to the post of another customer who also appeared to receive returned merchandise. I received an immediate unsolicited response from QVC customer service, with an apology and a refund. I love watching QVC and will continue to be a loyal customer. Thank you for wonderful customer service.

SandySparkles · ‎06-13-2010

Congratulations on your good fortune! It is always nice to read a positive post regarding favorable customer service. Any interaction I have had with CS has been commendable as well.

~~~All we need is LOVE💖

Venezia · ‎03-09-2010

I agree; it's nice to hear positive comments. People are quick to complain, but I've always had very good customer service from QVC.

I'm happy to hear when others do, too!

dex · ‎03-09-2010

I have always had the best customer service too.I bought a bead bracelet and wore it to lunch with friends.The bracelet was a stretch type that broke sending beads flying everywhere.I called cs to explain that I had nothing to return but would like a refund and it was granted.They asked if I had picked up any beads but I hadn’t as they went everywhere 8ncluding under tables of other diners.

Gorgf · ‎03-10-2010

That is good to hear as I have dreaded calling them as not sure of the attitude I could get as have been treated rudely and curtly. Yes, they have a tough job and deal with complaints day in and out. Maybe CS is changing for the better. Good thing I only have to call a few times a year.

riley1 · ‎03-10-2010

I have always had great CS from the Q. They are helpful and courteous.

Montana · ‎03-09-2010

I have never had a problem with Customer Service or shipping. However, my good experiences have no impact on customers who do have a range of issues with QVC.

It gives me an uneasy feeling. I think: If it happened to them, it could happen to me.