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09-07-2020 12:52 PM
Hi, I purchased a body lotion from a brand that I love but the smell was horrible so I sent it back asking for an exchange for a different scent offered for that same listing. CS didn't make the exchange and they also deducted the $ for the shipping label? Aren't exchanges free? If there's no inventory, I should be getting a refund but not deducting the shipping right? I'm so confused and I can't get through to CS on the phone or the chat. Any input would really help me. Are exchanges only on clothing? Thanks :-)
09-07-2020 01:07 PM
@Peppertime wrote:
Hi, I purchased a body lotion from a brand that I love but the smell was horrible so I sent it back asking for an exchange for a different scent offered for that same listing. CS didn't make the exchange and they also deducted the $ for the shipping label? Aren't exchanges free? If there's no inventory, I should be getting a refund but not deducting the shipping right? I'm so confused and I can't get through to CS on the phone or the chat. Any input would really help me. Are exchanges only on clothing? Thanks :-)
@Peppertime I am sorry that happened. Is this is for the Josie Maran in creamy mint?We do not have stock to exchange but you should not be charged for that return, I will issue a refund for you.
Susan
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