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07-19-2018 07:54 PM
I purchased the Philosophy TSV and find the fragrance does not work for me. Ive used all three items in the set but would like to exchange for another fragrance that I know I love rather than return the set. It looks like exchanges are free shipping - is that still true when the item has been tested (in this case, used since it is a cosmetic item)?
Thanks!
07-19-2018 07:58 PM
Yes I believe that free exchanges apply !! You can call customer service just to confirm.
07-19-2018 08:16 PM
Hi @Mrsq2022
You are correct that exchanges are free however you would need to return the unused portion of the entire set. I hope this helps.
Barb
Customer Care
07-19-2018 08:41 PM
Perfect, thank you! I should have stuck with my tried and true favorite, but glad that I can exchange for it
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