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Trusted Contributor
Posts: 1,713
Registered: ‎03-10-2010

I purchased the Philosophy TSV and find the fragrance does not work for me.  Ive used all three items in the set but would like to exchange for another fragrance that I know I love rather than return the set.  It looks like exchanges are free shipping - is that still true when the item has been tested (in this case, used since it is a cosmetic item)? 

 

Thanks!

Esteemed Contributor
Posts: 7,630
Registered: ‎08-19-2014

 Yes I believe that free exchanges apply !! You can call customer service just to confirm.

QVC Customer Care
Posts: 1,489
Registered: ‎10-12-2015

Hi @Mrsq2022

 

You are correct that exchanges are free however you would need to return the unused portion of the entire set. I hope this helps. 

 

Barb 

Customer Care

Trusted Contributor
Posts: 1,713
Registered: ‎03-10-2010

Perfect, thank you!  I should have stuck with my tried and true favorite, but glad that I can exchange for it Smiley Happy