Customer Care

[LTT1]

I am having trouble choosing Earth Origins HARLEY in Cocoa?

[Lipstickdiva]

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@LTT1 wrote:

I am having trouble choosing Earth Origins HARLEY in Cocoa?

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@LTT1, for the heck of it, I tried and had no issue.  The correct color doesn't show in the still shot but I picked Cocoa in a size 7.5 and added it to my cart. 

My cart showed the right size and color name but the photo was that rosy color shoe. 

[Susan-QVC]

@LTT1 I will email you regarding this

Susan Q-Social

[LTT1]

@Susan-QVC

Thank you for emailing me and offering to place the order.

I ordered the cocoa! Thank you! That is such a pretty color!

thank you for your help

@Lipstickdiva

Thank you for helping me too!

[janz]

I am really disappointed.  I ordered this shoe in two colors when it was first presented.  The zipper at the heel was exposed and rubbed the back of my ankle when zipped up.  I returned for an exact exchange but they processed a refund instead and then my size sold out when I tried to have it replaced for the exchange.  When it came back the price had increased and I never got them.  

[LTT1]

@janz

I’m sorry that happened to you.💔

[LTT1]

Ok got this ordered in cocoa. Opted for the 6 m and hopefully they will fit!