Customer Care

[SammySiamese]

I bought the Dyson Pure Cool 2-in-1 Cooling Fan & Air Purifier TSV but I'm having trouble purchasing the Dyson Pure Cool Air Filter Replacement V34424! When will this be available and where else can I purchase an additional Air filter. Please help because no one seems to have any answers when I call QVC C/S!!

[Beth-QVC]

@SammySiamese

I do not have the information to hand, however, I will contact our product department and see when we can have them back in stock...also have you contacted Dyson through their website?

Beth QVC

[Kachina624]

David said during his presentation they were on wait list but they would be getting them in.  He said the ones that come with the fan will last about a year, depending on how often it's used. 

[RU4 real]

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@Kachina624 wrote:

David said during his presentation they were on wait list but they would be getting them in.  He said the ones that come with the fan will last about a year, depending on how often it's used. 

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I received my fan in August 2016 and the indicator is flashing to change the filter. I am having a devil of a time trying to find the CORRECT filter because the cool "LINK" model is not the same filter. This is ridiculous... I've searched on the Dyson site and they only carry the "LINK" filters. REALLY QVC needs to get these filters in stock. They've sold the product now we can't keep it running? I hope I didn't purchase a $400 paper weight.

[RU4 real]

If you didn't see my post I found the filter on Target.com... It says Cool 'Link' but once I picked up my order (which I took my Dyson filter with me to be sure) on the box it reads it's for both. I hope this helps. Hint: I used my Red Card when I ordered it online.