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Occasional Contributor
lidmil
Posts: 9
Registered: ‎08-10-2010

Disgusted with As Is order

‎07-17-2017 07:50 PM

I ordered a set of ED on Air candles.  When I received them, one of the candles was 3/4 burnt and was not in a box.  I realized it was an As Is product but I have ordered 2 other sets with no problems.  Do they not check the products before they resell the items?  I can not believe they would resell a already burnt down candle.  

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Trusted Contributor
Lila4Now
Posts: 1,518
Registered: ‎08-13-2011

Re: Disgusted with As Is order

‎07-17-2017 07:52 PM

Return the set as damaged, and have them pay shipping both ways.

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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 724
Registered: ‎06-14-2015

Re: Disgusted with As Is order

‎07-17-2017 07:54 PM

@lidmil I'm so sorry to hear that. Please return the set as @Lila4Now suggested and we will be happy to cover the cost to return the item via the prepaid label. 

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Occasional Contributor
lidmil
Posts: 9
Registered: ‎08-10-2010

Re: Disgusted with As Is order

‎07-17-2017 08:00 PM

I can't return the item.  I ripped the shipping box and threw the candle away.  Just want QVC to check returns before reselling them.  Quality control would be good.

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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 724
Registered: ‎06-14-2015

Re: Disgusted with As Is order

‎07-17-2017 08:18 PM

@lidmil I'm so sorry to hear you threw the item away. I will forward this information to our QA department. 

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Honored Contributor
PINKdogWOOD
Posts: 10,735
Registered: ‎05-13-2010

Re: Disgusted with As Is order

‎07-18-2017 08:19 AM

@lidmil  Yeah, good luck with this - imagine an entire team of Q employees in the returns actually opening them up and thoroughly looking the goods over before re-gifting to other shoppers. 

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Honored Contributor
I am still oxox
Posts: 15,354
Registered: ‎03-09-2010

Re: Disgusted with As Is order

‎07-18-2017 11:06 AM

A call to customer service is your go to before you toss anything

Stop being afraid of what could go wrong and start being positive what could go right.
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