Disappointed with auto delivery

luv2drive · ‎08-27-2010

All I really want to say is don't believe what you're told about a/d being guaranteed 'legally' nor what you see on the computer system when you order or make changes. Although it doesn't happen often, this is not the 1st time I've had a problem with a/d.

I was on a/d for an item that was supposed to have 4 shipments; the last one was supposed to be 4/18. I know that some a/d's are date specific, but I wanted to delay a couple of weeks, if possible.

I went to the item and was able to change the last shipment to 5/8. Getting close to ship date, I checked my status to make sure I remembered the date correctly.. Yep. Still there to ship 5/8. On 5/8 it still stated to ship 5/8. I did think it was weird that it didn't show in process or anything, but didn't think too much about that.

On 5/10, I checked again and the a/d showed 'completed'. There was no 4th shipment made nor listed to be shipped. I called c/s and was told the order was complete. No, I said. There were to be 4 shipments. She tried (I do not fault her) but she said there was no stock and she could not reinstate the order.

I thanked her and told her I realized she had done all she could, but that was not good enough. The system allowed the change in date, and then did not ship as stated online. I do not hold c/s responsible. She was very nice and did what she could. If the date could not be changed, the system should not have allowed it to show changed.

I seriously think I will cancel all my a/d's and be done with it. That way I won't be expecting anything and therefore will not be disappointed.

I thought about trying to contact the president's office, but after thinking about it for a couple of days, decided I don't feel like exerting the effort. I just decided to come here and rant, knowing that others would understand that need.

Thank you for reading such a long post. I apologize for the length.

Original registration date 7/3!/07 post count was 223 until 6/15/15

CatLoverDogsToo · ‎03-10-2010

The same thing has happened to me and I am every bit as aggravated as you are. If an a/d says we can get 4 shipments, we should be able to delay and still get 4 shipments.

“The price of light is less than the cost of darkness.”
– Arthur C. Nielsen

truffle · ‎01-04-2016

The reason why they ran out of stock is you can change the quantity of each auto delivery shipment and plenty of people are ordering more than 1 and squirreling it away.

Beth-QVC · ‎06-14-2015

@luv2drive

I would like to assist you with this issue with the auto delivery, if I may. Would you please send me an email to QVCSocialTeam@qvc.com with details of the auto delivery and I will do my best.

Beth QVC

luv2drive · ‎08-27-2010

@Beth-QVC wrote:
@luv2drive
I would like to assist you with this issue with the auto delivery, if I may. Would you please send me an email to QVCSocialTeam@qvc.com with details of the auto delivery and I will do my best.
Beth QVC

@Beth-QVC, thank you for offering to help. I have never emailed to qvc and don't know if there is a way to do this through the website or if I just send a regular email.

When I clicked on the email link at the bottom of the page, there was no way to direct the email to the social team. Thanks, anyway.

Original registration date 7/3!/07 post count was 223 until 6/15/15

Beth-QVC · ‎06-14-2015

@luv2drive

We are on a seperate email inbox from everyone else. Would it be too much trouble for me to call you now? I would love to resolve this to your satisfaction....

Beth QVC

luv2drive · ‎08-27-2010

@Beth-QVC, that would be just fine. Thanks for reaching out to me. I look forward to your call.

Original registration date 7/3!/07 post count was 223 until 6/15/15

luv2drive · ‎08-27-2010

Thank you to everyone who commiserated with me and those who read and/or posted on this thread.

I especially want to thank @Beth-QVC for taking the extra step to call me so we could discuss the situation. I have seen her posts on this board in the past, and she seems to be even nicer than I thought she would be. I already thought she must be really nice. We are very lucky to have people like Beth reading and trying to help with our problems.

I hope everyone has a great rest of the day.

Original registration date 7/3!/07 post count was 223 until 6/15/15

Bella2022 · ‎03-10-2010

I'm skeptic to order products on auto delivery. I was so disapointed that I couldn't still place valerie hills H211470 so that i could get the fall hurricane. I don't like ordering something that i don't know what it looks like. i ordered the red which was the first order i placed on 7-29-17 never received and then called cs and was given a replacement with three different estimated delivery dates, 8/9, 8/11 and 8/14 which i shall receive monday.checked on line. when i called cs, the rep said she would send an email to the auto delivery department. never heard anything. i sent another email and the cs said it would take 4-5 days before i would hear about placing auto delivery heard nothing. I said to myself I have to go through all this aggravation as a paying customer so i sent another email and told them forget it. i'll keep my money. what has happened to QVC. sorry if i went all over the place but i'm so angry. I was able to do auto deivery. My first order stated you just purchased an item that is on auto delivery. i placed it and qvc cancelled it and never sent me an email. I researched it myself.

Spoiler

:

@luv2drive wrote:
All I really want to say is don't believe what you're told about a/d being guaranteed 'legally' nor what you see on the computer system when you order or make changes. Although it doesn't happen often, this is not the 1st time I've had a problem with a/d.

I was on a/d for an item that was supposed to have 4 shipments; the last one was supposed to be 4/18. I know that some a/d's are date specific, but I wanted to delay a couple of weeks, if possible.

I went to the item and was able to change the last shipment to 5/8. Getting close to ship date, I checked my status to make sure I remembered the date correctly.. Yep. Still there to ship 5/8. On 5/8 it still stated to ship 5/8. I did think it was weird that it didn't show in process or anything, but didn't think too much about that.

On 5/10, I checked again and the a/d showed 'completed'. There was no 4th shipment made nor listed to be shipped. I called c/s and was told the order was complete. No, I said. There were to be 4 shipments. She tried (I do not fault her) but she said there was no stock and she could not reinstate the order.

I thanked her and told her I realized she had done all she could, but that was not good enough. The system allowed the change in date, and then did not ship as stated online. I do not hold c/s responsible. She was very nice and did what she could. If the date could not be changed, the system should not have allowed it to show changed.

I seriously think I will cancel all my a/d's and be done with it. That way I won't be expecting anything and therefore will not be disappointed.

I thought about trying to contact the president's office, but after thinking about it for a couple of days, decided I don't feel like exerting the effort. I just decided to come here and rant, knowing that others would understand that need.

Thank you for reading such a long post. I apologize for the length.

: wrote:All I really want to say is don't believe what you're told about a/d being guaranteed 'legally' nor what you see on the computer system when you order or make changes. Although it doesn't happen often, this is not the 1st time I've had a problem with a/d. I was on a/d for an item that was supposed to have 4 shipments; the last one was supposed to be 4/18. I know that some a/d's are date specific, but I wanted to delay a couple of weeks, if possible. I went to the item and was able to change the last shipment to 5/8. Getting close to ship date, I checked my status to make sure I remembered the date correctly.. Yep. Still there to ship 5/8. On 5/8 it still stated to ship 5/8. I did think it was weird that it didn't show in process or anything, but didn't think too much about that. On 5/10, I checked again and the a/d showed 'completed'. There was no 4th shipment made nor listed to be shipped. I called c/s and was told the order was complete. No, I said. There were to be 4 shipments. She tried (I do not fault her) but she said there was no stock and she could not reinstate the order. I thanked her and told her I realized she had done all she could, but that was not good enough. The system allowed the change in date, and then did not ship as stated online. I do not hold c/s responsible. She was very nice and did what she could. If the date could not be changed, the system should not have allowed it to show changed. I seriously think I will cancel all my a/d's and be done with it. That way I won't be expecting anything and therefore will not be disappointed. I thought about trying to contact the president's office, but after thinking about it for a couple of days, decided I don't feel like exerting the effort. I just decided to come here and rant, knowing that others would understand that need. Thank you for reading such a long post. I apologize for the length.

luv2drive · ‎08-27-2010

@Bella2022, I'm sorry to hear the frustration that you are feeling. I (and others on this thread) understand how you feel.

I guess all we can really do is plan on a/d if that's what we want, and then see what happens. It sure can be a pain sometimes, and a good thing other times.

That was a lot of aggravation that you were going through on that order. I hope it gets resolved to your satisfaction. Hang in there.

Original registration date 7/3!/07 post count was 223 until 6/15/15