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Esteemed Contributor
Posts: 5,754
Registered: ‎06-09-2010

 I ordered a food item in June to be delivered on 12/4. It was from Goo Goo Clusters. I never thought to write down the order number because it was always in my order status. Today I looked and it was gone. I searched order status, advanced and waitlist-- nothing. I sent an email to the social team but so far no response. I just don't get it. 

 

Hopefully, it can be found. If not, I have learned a lesson. Has this happened to anyone else? Just curious

Respected Contributor
Posts: 2,425
Registered: ‎05-02-2017

 

 

Scroll back to the order status date in June to see if it is there. Once they ship an item it moves out of advance orders and back to the original order date. The other option is to check your cancelled orders to see if it was cancelled. 

 

You should have received a confirmation email on the date you ordered the candy, so if you can find that, then you will have the order number.

Honored Contributor
Posts: 15,024
Registered: ‎05-23-2015

This doesn't help you now but I always do a screen shot of my invoice just in case I accidentally delete the email or I have a future issue.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan
Esteemed Contributor
Posts: 5,754
Registered: ‎06-09-2010

Re: Disappearing Orders

[ Edited ]

@FancyPhillyshopper wrote:

 

 

Scroll back to the order status date in June to see if it is there. Once they ship an item it moves out of advance orders and back to the original order date. The other option is to check your cancelled orders to see if it was cancelled. 

 

You should have received a confirmation email on the date you ordered the candy, so if you can find that, then you will have the order number.


I tried everything but it just disappeared. My email goes back to July. I am just out of luck.Thank you for your help.

QVC Customer Care
Posts: 1,492
Registered: ‎10-12-2015

@elated I am showing your order just shipped out today. You should be receiving a shipment confirmation email with tracking info soon.

Esteemed Contributor
Posts: 5,754
Registered: ‎06-09-2010

@Barbara-QVC wrote:

@elated I am showing your order just shipped out today. You should be receiving a shipment confirmation email with tracking info soon.


Do you have an order number for the Goo Goo clusters? Thank you for your assistance.

Esteemed Contributor
Posts: 5,754
Registered: ‎06-09-2010

@elated wrote:

@Barbara-QVC wrote:

@elated I am showing your order just shipped out today. You should be receiving a shipment confirmation email with tracking info soon.


Do you have an order number for the Goo Goo clusters? Thank you for your assistance.


Thank you. I found the order..For a minute, I thought I was loosing my mind.