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Valued Contributor
Posts: 954
Registered: ‎03-11-2010

Difficulty Accessing Customer Reviews

Has anyone else found it impossible a lot of the time trying to get reviews on page to look at?

 

Sometimes it works - Mostly it fails.  Is there some special way to click on the reviews area to be able to read them.  Drives me nuts. There are always technical issues with QVC website unlike any others.

 

Someone at the Q should look into this.

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Trusted Contributor
Posts: 1,205
Registered: ‎03-09-2010

Re: Difficulty Accessing Customer Reviews

I have had trouble today too; they aren't there on many items.  The item shows the review bar at the top of the page, but when you scroll down they are not there!

Honored Contributor
Posts: 31,521
Registered: ‎03-09-2010

Re: Difficulty Accessing Customer Reviews

no issues for me seeing reviews.

i am using a laptop and firefox browser.

Christmas will always be as long as we stand heart to heart and hand in hand. - Dr. Seuss
Trusted Contributor
Posts: 1,793
Registered: ‎10-03-2014

Re: Difficulty Accessing Customer Reviews

@LogoFan 

 

Yes, often.  Look for the stars and rating at the top upper left of the product page.  Click on the stars or rating to the immediate right.  A box will appear.  Click on green box that says "Read Reviews."  That usually works for me.  

 

 

Valued Contributor
Posts: 868
Registered: ‎09-08-2010

Re: Difficulty Accessing Customer Reviews


@LogoFan wrote:

Has anyone else found it impossible a lot of the time trying to get reviews on page to look at?

 

Sometimes it works - Mostly it fails.  Is there some special way to click on the reviews area to be able to read them.  Drives me nuts. There are always technical issues with QVC website unlike any others.

 

Someone at the Q should look into this.


Especially when the reviews are negative. I have a product on waitlist, but only has 1 negative review - and I can't access it. Not fair. 

Honored Contributor
Posts: 12,113
Registered: ‎03-10-2010

Re: Difficulty Accessing Customer Reviews

[ Edited ]

I've tried to read reviews on several items today and couldn't.  I tried doing it the way @Foxxee  suggested, and it doesn't work for me.  I'm on a MacBook Air using Safari.  I tried using Firefox, too, and can't read them.

 

My little dog, a heartbeat at my feet. —Edith Wharton
What greater gift than the love of a cat.--Charles Dickens





Esteemed Contributor
Posts: 5,659
Registered: ‎08-18-2016

Re: Difficulty Accessing Customer Reviews

If my WiFi is strong and I'm patient, the reviews eventually appear. To speed things up you can tap the row of yellow stars under the product name.

 

On the QVC app the reviews are available immediately for me. When it comes to any part of browsing, buying, or paying my bill I prefer the QVC app, and usually leave the website for forums only.

Honored Contributor
Posts: 17,224
Registered: ‎07-03-2013

Re: Difficulty Accessing Customer Reviews

I could always read reviews with no issue until the last couple months.  Something changed on the website.

Trusted Contributor
Posts: 1,793
Registered: ‎10-03-2014

Re: Difficulty Accessing Customer Reviews

 


@NickNack wrote:

I've tried to read reviews on several items today and couldn't.  I tried doing it the way @Foxxee  suggested, and it doesn't work for me.  I'm on a MacBook Air using Safari.  I tried using Firefox, too, and can't read them.

 


@NickNack 

 

That's too bad.  I use both Explorer II and Microsoft Edge.  Definitely something QVC needs to fix.  

Honored Contributor
Posts: 12,113
Registered: ‎03-10-2010

Re: Difficulty Accessing Customer Reviews


@Foxxee wrote:

 


@NickNack wrote:

I've tried to read reviews on several items today and couldn't.  I tried doing it the way @Foxxee  suggested, and it doesn't work for me.  I'm on a MacBook Air using Safari.  I tried using Firefox, too, and can't read them.

 


@NickNack 

 

That's too bad.  I use both Explorer II and Microsoft Edge.  Definitely something QVC needs to fix.  


 

@Foxxee   I just looked at something else on QVC, and the reviews were right under the description like they used to be.  It's very strange.

My little dog, a heartbeat at my feet. —Edith Wharton
What greater gift than the love of a cat.--Charles Dickens