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Valued Contributor
Posts: 698
Registered: ‎02-16-2011

Defective order--can't get through on the phone

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I ordered a Homedeics UV phone santizer and it will not work.  It will charge, but absolutely will not turn on.  Can someone from customer service please make a note on my account so that I will get my original shipping back and not be charged the return shipping fee.  I have been told before that all I have to do is check the 'defective' option on the return slip and I will not be charged shipping but this DOES NOT ALWAYS HAPPEN, some of the people who process returns do not even bother to read the return slip.  Appreciate your help.  I tried to call several times over the past week and I cannot get through hence posting here. 

 

 

 

Homedics UV Clean Pop-up On the Go Phone Sanitizer Case Black
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Honored Contributor
Posts: 44,117
Registered: ‎03-10-2010

Re: Defective order--can't get through on the phone

@tantallum99    Its not necessary to talk to anyone.  They're swamped and working with a reduced staff.  Mark it defective, watch your account and make sure you're not charged return shipping.  If you are....then contact CS

New Mexico☀️Land Of Enchantment
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QVC Customer Care
Posts: 2,761
Registered: ‎06-14-2015

Re: Defective order--can't get through on the phone

@tantallum99 

I am sorry that your phone sanitizer is defective. I will mark the account for the return so you will not be charged for the prepaid label. Please do mark the reason for return as defective.

Beth QVC

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Valued Contributor
Posts: 698
Registered: ‎02-16-2011

Re: Defective order--can't get through on the phone

thank you so much Beth!